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Shipping Weight and Dimensions Fields Missing (Using Business Policies)

Just in the last few minutes, I am unable to see the fields that would usually show to enter the shipping weight and dimensions, which normally show underneath the Shipping Policy selection.  It was for a little while showing up only if we switched policies and then switched back to the one we wanted, but now it's completely absent.

 

jonathanbrightlight_0-1757008855277.png

 

I'm seeing this on both the account I'm using to post and on my selling account.

 

Edit: Mobile App looks normal:

IMG_0345.PNG

jonathanbrightlight Volunteer Community Mentor
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Message 1 of 39
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38 REPLIES 38

Re: Shipping Weight and Dimensions Fields Missing (Using Business Policies)

Still having trouble

Message 31 of 39
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Re: Shipping Weight and Dimensions Fields Missing (Using Business Policies)

Still not working 5:35pm EST

Message 32 of 39
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Re: Shipping Weight and Dimensions Fields Missing (Using Business Policies)

I am having the same issue. I am unable to add weight and dimensions for shipping on my new listings. 

Message 33 of 39
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Re: Shipping Weight and Dimensions Fields Missing (Using Business Policies)

I have same issue. 5:50pm ET.

Message 34 of 39
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Re: Shipping Weight and Dimensions Fields Missing (Using Business Policies)

Seems to have been fixed.

Message 35 of 39
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Re: Shipping Weight and Dimensions Fields Missing (Using Business Policies)

Just started working for me as well!

Message 36 of 39
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Re: Shipping Weight and Dimensions Fields Missing (Using Business Policies)

Looks like some people are reporting this is fixed, but if anybody is still running into the problem:

 

Use 'sell similar' from one of your existing listings (or use the app). Using 'sell similar' worked for me to get around the problem.

Message 37 of 39
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Re: Shipping Weight and Dimensions Fields Missing (Using Business Policies)

It's still not back to normal for me. I messed around and I have no idea if anything I did caused this, but finally I had a "calculated shipping" option and the places for weight and dimensions were there, but NO options for choosing any types of shipping. I went ahead with the listing and it shows up on the listing as USPS Ground Advantage. That's okay, but it didn't tell me that when I was creating the listing or offer me the usual options. 

Message 38 of 39
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Re: Shipping Weight and Dimensions Fields Missing (Using Business Policies)

Using the Sell Similar from another listing did not bring up the options for me.

Message 39 of 39
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