09-04-2025 11:02 AM - edited 09-04-2025 11:07 AM
Just in the last few minutes, I am unable to see the fields that would usually show to enter the shipping weight and dimensions, which normally show underneath the Shipping Policy selection. It was for a little while showing up only if we switched policies and then switched back to the one we wanted, but now it's completely absent.
I'm seeing this on both the account I'm using to post and on my selling account.
Edit: Mobile App looks normal:
09-04-2025 02:16 PM
Still having trouble
09-04-2025 02:35 PM
Still not working 5:35pm EST
09-04-2025 02:40 PM
I am having the same issue. I am unable to add weight and dimensions for shipping on my new listings.
09-04-2025 02:51 PM
I have same issue. 5:50pm ET.
09-04-2025 03:09 PM
Seems to have been fixed.
09-04-2025 03:10 PM
Just started working for me as well!
09-04-2025 03:16 PM
Looks like some people are reporting this is fixed, but if anybody is still running into the problem:
Use 'sell similar' from one of your existing listings (or use the app). Using 'sell similar' worked for me to get around the problem.
09-08-2025 08:11 PM
It's still not back to normal for me. I messed around and I have no idea if anything I did caused this, but finally I had a "calculated shipping" option and the places for weight and dimensions were there, but NO options for choosing any types of shipping. I went ahead with the listing and it shows up on the listing as USPS Ground Advantage. That's okay, but it didn't tell me that when I was creating the listing or offer me the usual options.
09-08-2025 08:12 PM
Using the Sell Similar from another listing did not bring up the options for me.