My store has international shipping program set up- Buyer in canada unable to purchase -

[**selling**stuff**]

Buyer in canada trying to buy my item, they get a popup saying unfortunately seller does not ship to your location, which is not correct.. WHat is causing this.  Calling ebay is a joke, they have absolutely no idea what to do. 

[**selling**stuff**]

The only time i have ever shipped media mail was for things that can go media mail.. This is irrelevent, and not the reason i came here..  I fixed my shipping on my items.. i would like to know why buyers are unable to purchase, when they should be able to.

[bcmike0_1]

I'm in Canada and all your items I looked at show as being available to me with shipping to Canada showing, so I'm assuming your edits fixed it.

[lacemaker3]

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@**selling**stuff** wrote:

The only time i have ever shipped media mail was for things that can go media mail.. This is irrelevent, and not the reason i came here..  I fixed my shipping on my items.. i would like to know why buyers are unable to purchase, when they should be able to.

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@wastingtime101already answered this:

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@wastingtime101 wrote here:

Item 177077927694 is for hair color which, due to chemicals / hazmat, is probably restricted from eIS. The listing is completely blocked from international shipping because eIS does not accept hazmat.

It has to ship Ground Advantage Package service - it cannot ship First Class Letter/Flat service.

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That listing is not eligible for eIS shipping, so it's not available internationally.

I do see that you have changed it to USPS Ground Advantage for domestic shipping to the USA, so that is fine now.

[pikabo-icu]

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@**selling**stuff** wrote:

The only time i have ever shipped media mail was for things that can go media mail.. This is irrelevent, and not the reason i came here..  I fixed my shipping on my items.. i would like to know why buyers are unable to purchase, when they should be able to.

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It may not have been the reason you came here but it is NOT irrelevant. Shipping is VERY relevant and can result in claims against you as a seller. 

I'm glad you got it sorted now though. 

[urban_picker]

This has been an issue for at least 4 days now, customers contacting me asking why I do not ship to their location when I do