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Irritating new glitch started within the last 24 hours

We don't seem to have a Technical Issues page anymore, or if we do it is cleverly hidden by the new designs, which is where this really belongs, so I will try here.

An irritating glitch has developed in the last 24 hours. I customarily print out the Order Details. Not only do I file them, but I use these print-outs to double-check against labels and the contents of packages. Suddenly they are printing out in landscape format, not portrait as before, which makes a long, skinny vertical display on the page, which is hard to read. When I go to print something, the Layout option is visible and it is checked off as Portrait. But once the Preview comes up, the Layout option has disappeared and the thing prints out in landscape. I cannot change this. This was not the case as recently as yesterday. Incidentally, it works the same if I switch browsers. That is not the problem. All other programs on my computer (e.g. Word) print normally. It is specifically an eBay problem and is not browser-related. I would be grateful if someone could correct this.

Message 1 of 56
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55 REPLIES 55

Re: Irritating new glitch started within the last 24 hours

Besides landscape printing my font is tiny now.... frustrating 

Message 31 of 56
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Re: Irritating new glitch started within the last 24 hours

Anonymous
Not applicable

Come on E-bay this is pitiful. You connect millions of buyers and sellers around the globe 24/7 and you can't fix a simple printing issue. This problem is so IRRITATING.!!!!!!!!!!!!!!!!!!!!!!!!!!

Message 32 of 56
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Re: Irritating new glitch started within the last 24 hours

eddpamcat
Rising Star

Bilhaygoo-0 is right.  There's millions of Ebay customers pulling their hair out right now, waiting for you to fix this issue. I am becoming increasingly frustrated and don't understand why you're not listening?  

Message 33 of 56
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Re: Irritating new glitch started within the last 24 hours

This needs to be fixed asap!

Message 34 of 56
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Re: Irritating new glitch started within the last 24 hours

WE NEED THIS PRINT ISSUE FIXED NOW!!!   ðŸ˜¡   I am ready to cancel my eBay account because of this!!  eBay is really dropping the ball here!

Message 35 of 56
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Re: Irritating new glitch started within the last 24 hours

don.o
Pathfinder

Not sure this will work for everyone, but using Chrome I was able to print the Order Details (for an order I placed) in Portrait by highlighting everything from the Order Details text to the Order Total amount. Then right-click on the page and select Print. 

 

Even though a lot of Related Items page content was also highlighted, it did not show up in the page preview or on the printed page. 

 

dono_0-1636744153765.png

 

Message 36 of 56
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Re: Irritating new glitch started within the last 24 hours

Thank you so much! I have been going crazy trying to figure this out, and WALAH! Your suggestion worked like a miracle! I know it`s just a temporary solution, but I`m extremely happy to know that I don`t have to continue printing my customer Transaction Details in LANDSCAPE MODE! Thank you, thank you, thank you!

Sincerely,

Dollbug2😀

Message 37 of 56
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Re: Irritating new glitch started within the last 24 hours

Absolutely stupid! I find no way to print in Portrait and have text big enough to read without a magnifying glass!

Message 38 of 56
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Re: Irritating new glitch started within the last 24 hours

It is definitely a font issue. I managed to print in portrait by selecting 2 pages per sheet and it appeared as 1 page in portrait but tiny font. But at least you can print off in portrait until the fix the issue. Whenever that will be.

Message 39 of 56
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Re: Irritating new glitch started within the last 24 hours

I was able to print portrait by using Firefox instead.  It just doesn't seem to work on Chrome browser like it did before the glitch.

Message 40 of 56
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Re: Irritating new glitch started within the last 24 hours

Ebay stop screwing up everything you touch

Message 41 of 56
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Re: Irritating new glitch started within the last 24 hours

C'mon ebay, 16 days and it's still not fixed.

Message 42 of 56
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Re: Irritating new glitch started within the last 24 hours

Nothing you could do. Put in a ticket with customer service. They say they saw what i did. Absolutely no explanation. Heard from this board it could take months for them even to look at. 

Message 43 of 56
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Re: Irritating new glitch started within the last 24 hours

I have the exact same problem.

Evidently this is an eBay side issue, not anything with our browsers, or software on the customer side.

 

I do not know though why everyone is so frustrated with this idiotic issue?

eBay only does things to make it better for us?

If you do not believe me, just ask THEM!

 

Message 44 of 56
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Re: Irritating new glitch started within the last 24 hours

My solution to this irritating glitch. Do a PrtSc of the page that comes up when you click on Printer Friendly Page. Open Microsoft Paint and paste (Ctrl V) the screen print. Click on Crop and select the page. Click Crop again. Click on Resize by percentage, the default, and unclick Maintain Aspect Ratio. Enter 75 in the horizontal field and click OK. Choose Print Preview, click on Page Setup and change to Portrait, then click on Print.

Message 45 of 56
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