How do I contact a Blue about an ongoing Technical Issue on my Selling Account

[wheredidiputthatremote]

Hello, back in the day - you could contact a moderator in these threads.  I'm wondering how to do it now.

I have posted on the Technical Issues sub and I have been contacting Ebay for Biz for the past 1-1/2 months about my issue to no avail.  My issue is that I have 8400 listings with the same shipping policy that has no exclusions.

And yet, when a customer with a PO Box tries to make a purchase they cannot.  I have even tested this with my other account.

Ebay for biz tells me they've opened a ticket but will not provide a ticket #.  Each time I contact them I'm instructed to check in in a few days.  I first reported this on 7-31-23.  I checked back with them 3x in august, each time they told me they're working on it.  In late August they informed me that the ticket had been closed and the issue had been resolved.  Midway through September, the issue still continues.

[wheredidiputthatremote]

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@wheredidiputthatremote wrote:

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@wastingtime101 wrote:

Hey @wheredidiputthatremote . We discussed this on your other thread here about how I suspect this is an account level setting that can no longer be accessed because eBay changed things about a year and a half ago and removed that account level access from biz policy users.

Have you tried checking off everything as an exclusion, saving the policy. Then go back to the policy and uncheck everything and save again. Essentially turn it off and on again at the policy level to see if it will overwrite any lingering account-level setting?

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i have not.  i'll be right back, going to try that

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this is totally weird because i even created a new policy today without exclusions and it still excluded everything.

that actually worked, although it's still exluding a few countries like barbados. 

the thing that stinks though is now, i have to edit 8400 listings at once to get rid of the exclusions

[wastingtime101]

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@wheredidiputthatremote wrote:

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that actually worked, although it's still exluding a few countries like barbados. the thing that stinks though is now, i have to edit 8400 listings at once to get rid of the exclusions

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You shouldn't have to edit any listings. You edit the biz policy and the change applies to all listings connected to that policy.

The short exclusions list showing in your screenshot is not something you can edit. eBay puts those restrictions in place for all sellers.

[wheredidiputthatremote]

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@wastingtime101 wrote:

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@wheredidiputthatremote wrote:

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that actually worked, although it's still exluding a few countries like barbados. the thing that stinks though is now, i have to edit 8400 listings at once to get rid of the exclusions

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You shouldn't have to edit any listings. You edit the biz policy and the change applies to all listings connected to that policy.

The short exclusions list showing in your screenshot is not something you can edit. eBay puts those restrictions in place for all sellers.

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True that.  Oh well, I already did it.  The policy I created this morning and did your test on by turning off and on the exclusions - I just bulk edited 8400 listings to use that policy just now.  It's a shame to have to use such a drastic work around.  But thank you very very very very very much @wastingtime101 & thank you very very very very very very much @robbie31415 

[wastingtime101]

Some history @wheredidiputthatremote :

https://community.ebay.com/t5/Shipping/Website-Glitch/m-p/33830107

Change took place circa March 2022, was intentional by eBay, and your problem is a good example of unintended side effects. Your account level settings are stuck, even when you create new policies.

At least we now have a work around to help other sellers in the same situation.

[wheredidiputthatremote]

@alexisxx 

@wastingtime101 

Although @wastingtime101  suggestion works initially.  I've noticed that when I make a new listing and choose the newly created "working" shipping policy it still reverts to the aforementioned issue where the live listing has all the shipping exclusions previously mentioned.  Can someone please fix this ASAP?

[redmodelt]

Try clearing your browsing and cache history. 

[6al_4v]

@wheredidiputthatremote 

I see you have "Economy Shipping"  listed. Some "economy" shipping such as UPS Ground cannot deliver to a PO box.....

Why not try a shipping service that will deliver to a PO box like USPS Ground Advantage and see if the PO Box Exclusion goes away?

[wheredidiputthatremote]

I have 5 different PC's. Happens on all of them. This is a bug from when they took out the shipping settings on the account side and put them in the shipping policies.

[robbie31415]

Just to clear some things up.

You are correct UPS Ground won't deliver to a PO Box, however that isn't an economy service. UPS Ground is a standard service.

Now a UPS SurePost economy service (UPS Ground Saver)

Same should apply to FedEx Ground Economy (SmartPost)

Both of these services utilize USPS for last mile, so there shouldn't be an issue with economy generic shipping to PO boxes.