Getting ACCESS DENIED in Resolution Center when asking eBay to step in to escalate a request

[rainey_daze]

(I wrote this on the Bidding & Buying board because, honestly, didn't realize this board existed until after the fact so I apologize for the double post - I do not post here very much and couldn't find another place to directly report a bug to eBay!)

Currently having a problem with a seller so I opened a request and today was the day I could finally escalate it to ask eBay to step in.  After trying to submit my request,  I am taken to a white page that says: 

Access Denied

You don't have permission to access "http://www.ebay.com/res/ItemNotReceived/EscalateRequest?" on this server.

Reference #18.e73a2b17.1546009978.436ac9dd

That was on Firefox browser.  I tried again on Chrome and received the same message but with Reference #18.e73a2b17.1546010056.436c8690.

Is anyone else experiencing this problem?  How am I supposed to ask eBay for help when they've broken their own website and made it impossible?

[berserkerplanet]

Posting here still isn't reporting to eBay, but we can call in the cavalry @Anonymous

[Anonymous]

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@rainey_daze wrote:

(I wrote this on the Bidding & Buying board because, honestly, didn't realize this board existed until after the fact so I apologize for the double post - I do not post here very much and couldn't find another place to directly report a bug to eBay!)

Currently having a problem with a seller so I opened a request and today was the day I could finally escalate it to ask eBay to step in.  After trying to submit my request,  I am taken to a white page that says: 

Access Denied

You don't have permission to access "http://www.ebay.com/res/ItemNotReceived/EscalateRequest?" on this server.

Reference #18.e73a2b17.1546009978.436ac9dd

That was on Firefox browser.  I tried again on Chrome and received the same message but with Reference #18.e73a2b17.1546010056.436c8690.

Is anyone else experiencing this problem?  How am I supposed to ask eBay for help when they've broken their own website and made it impossible?

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Hi @rainey_daze, I didn't run into the same issue when trying ask eBay to step in through the case. I'll make sure this is reviewed for appropriate action and if you run into any problems in the future you are welcome to update us!

[rainey_daze]

Thank you, hopefully he will see this and weigh in!

I should point that I have already tried:

- Clearing out cookies and temporary internet cache and restarting my computer.
- Using my home computer and am not on a public network (how I always use eBay), not using a mobile device or app.
- Up to date versions of Firefox (what I usually use), Chrome, and Edge.
- Directly messaging eBay on Facebook (do not have Twitter) but it said it can take "days" to respond.

And that I am currently having no other problems accessing other parts of eBay - it is ONLY when trying to submit an escalation request for eBay's help in the Resolution Center.

[rainey_daze]

Thank you! I see my case has been escalated to ask for a refund, but there's no other information in it - is there a way for me to add that after the fact so eBay can read it to make their decision? The case is not as simple as an item not received so I'm worried eBay will automatically rule in their favor if I haven't given any additional information.

[berserkerplanet]

You did you due diligence* with cache and cookies and various browsers, so that rules out the specific browser issue, but Trinton was not able to replicate the glitch which means it probably isn't something about the case throwing a monkey wrench in the works.

*makes me do a happy dance when users at least try some things to work around or characterize problems instead of:
Riker: "What brings you so far from home?"
Grebnedlog: "We look for things."
Riker: "What were you looking for?"
Grebnedlog: "Things we need."
Riker: "Can you be more specific?"
Grebnedlog: "Things that make us go. We need help."
Riker: "What is the nature of your mission?"
Grebnedlog: "We look for things."
(somewhat obscure Star Trek The Next Generation Pakled reference)

In any case, it looks like Trinton got it kickstarted, and I leave you to work out any further details with him and eBay. Good luck on getting your refund.