eBay

iprefervintage · ‎08-01-2019

For the past week or so Fedex labels will not adjust to fit my labels. I have tried making adjustments on my end, but they will only print as portrait.

Because of this every Fedex label is now using two labels instead of one because it is printing into the second label on each sheet. This is wasteful and adds to my cost.

Browser used is Google Chrome.

s10warehouse · ‎10-04-2019

not being able to ship like the old system = problem with the new system no matter who you blame for it its Ebays new system thats in place that does not work like the old one

Anonymous · ‎10-04-2019

@s10warehouse wrote:

not being able to ship like the old system = problem with the new system no matter who you blame for it its Ebays new system thats in place that does not work like the old one

Hi @s10warehouse, I apologize if there has been a misunderstanding. I just want to clarify that while changes occurred around the same time, one did not create the other. Until the adjustments being requested are put into place the additional steps described here would need to be used to format the label in the way you would like.

dtexley3 · ‎10-04-2019

@Anonymous 10-4 good buddy, STILL broken.

Member of the Grumpy Old Man crew

Anonymous · ‎10-04-2019

@dtexley3 wrote:

@Anonymous 10-4 good buddy, STILL broken.

Hi @dtexley3, not broken, working as designed That aside, we are aware of the changes you would like to see.

s10warehouse · ‎10-04-2019

trinton@ebay you make replys as someone that does not have to suffer for a system that does not work and takes extra effort and time to do what the old system did. If you were a user you would have different replies . When it costs ebay money it gets fixed. When it costs sellers money we just suffer, when its **bleep** buyers that dont pay or return stuff for any reason it again is sellers that suffer.

rfmtm · ‎10-04-2019

If working as designed, was this a special design for ebay, as no one else seems to be using it? I haven't found any other venue or shipping label service that has this issue. This mysterious third party certainly must be used by others, yet ebay appears to be the only one affected by this problem.

dtexley3 · ‎10-04-2019

@Anonymous next time just ignore my ping if you're going to state that a process that is BROKEN is "working as designed". It's insulting to receive such a message and comes across very condescending.

A label printing in the wrong orientation, and can't be changed is not "working as designed" (at least in any world but eBay). I'm not asking for a "change", I'm pointing out that this STILL hasn't been fixed.

alan@ebay

Member of the Grumpy Old Man crew

3eyedfishcatcher · ‎10-04-2019

He is a basic but simple fix. take a screen shot of the label and open ms paint. Past the label into paint. Then use the high light feature to select just the area around the actual label. Then press control C to copy the label. Then control E and adjust the size to 8 x 11 inches. If it is set to pixels then change to inches. Paste the label into the resized page. Then go to print preview and check to see if the label is in the correct orientation. If it is not then in page set up adjust portrait or landscape options. If the page is set to 8 by 11 then it should be portrait. If 11 by 8 then landscape. I actually keep a template saved because when I refill my printers ink it can take a few mins for it to flow and print a full label. Since you can only print a label 5 times I came up with this as a work around from voiding and purchasing additional labels when refiling my ink.

siamjane8 · ‎10-04-2019

I have been reporting this lack of correct functionality for over a year now with absolutely no results! Ebay is just wearing me out. Never thought that I would see the day but my wife and I finally made the decision to start listing on multiple platforms. She started 2 days ago and the sales are already coming. To be fair - Ebay still has the best brand recognition for items that we sell and I love the global reach that it affords us but you can only ignore your customers for so long before they move on- We do not want excuses or blaming of third parties - we want "INDUSTRY STANDARD" service. Its so sad to see a company so stubborn and refusing to listen to its customers all the while spiraling downward so quickly
BTW- ebay search engine is extremely far below "Industry standard"
ebay IT infrastructure is far below "Industry standard"
Managed payments does not even come close to "Industry standard"
sigh.....

Anonymous · ‎10-07-2019

@dtexley3 wrote:

@Anonymous next time just ignore my ping if you're going to state that a process that is BROKEN is "working as designed". It's insulting to receive such a message and comes across very condescending.

A label printing in the wrong orientation, and can't be changed is not "working as designed" (at least in any world but eBay). I'm not asking for a "change", I'm pointing out that this STILL hasn't been fixed.

alan@ebay

Hi @dtexley3, I apologize if my reply seemed condescending in any way - I just wanted to reiterate what we have discussed in the past and clear up any confusion. Continuing to discuss this topic as a "broken" process or something that needs to be "fixed" is not accurate, as there is no technical issue or error occurring in the tool. Though you have requested changes be made to the current design of this process, and we are in agreement for what needs to be updated, viewing this as an error that is not being addressed only serves to add to confusion or give others the impression that we are not responding to a bug within our site.

Again, the formatting of this label is programmed by a third party that we contract with to provide FedEx labels through eBay. We have made them aware of the request to change the orientation of the labels and there is no further action that can be taken. An @mention is a request for review that generally is accompanied with a response, and while we aren't able to respond to every one of these requests, I felt it was important to not add to any misconceptions that this issue is being ignored.

To summarize: the enhancements being discussed here has been reviewed and the appropriate action has been taken. There is no estimated time frame for the changes being requested to be implemented, but I can assure you that your requests are on the radar of the appropriate teams.

rfmtm · ‎10-07-2019

@Anonymous

Looking at this further, the current orientation and format is fine for those using a Label Printer and printing on a 4"x6" thermal label. The problem is only for those that print on the standard half sheet label. The best fix, would be to just enable the reorientation function, or better yet, allow for a format selection as is done for USPS labels. Then everyone is happy.

siamjane8 · ‎10-08-2019

Trinton- thanks for the insight but to be fair- we pay ebay to provide a label that functions in a format that we the sellers (customers) use. If ebay outsources to a third party - Ebay is still responsible for seeing it through. Ebay is the only site that I am aware of that has this lac of functionality ( instead of "glitch, broken, needs to be fixed"). To use a phase that ebay throws at us when they make unwanted site changes- This fedex label problem is NOT up to Industry Standard.

I am not trying to be a jerk- just frustrated with the lack of progress that is being shown. Seller frustration is one of the leading causes that they are leaving the site. There are more serious issues with sales and predominately the search engine manipulation that are killing sales and sending sellers packing. What I do not understand is why Ebay would allow a very simple coding fix (even if it is from a third party) to contribute to the loss of sellers. Ebay can no longer afford to lose good sellers. The health of the platform is in serious trouble.

Its been over a year since this fedex label problem- if it is being addressed- Why cant we have a time frame?

Again- I do appreciate your help here on the board- we need go a bet-ween with ebay to get things done.

Thanks for your consideration

Anonymous · ‎10-08-2019

@siamjane8 wrote:

Trinton- thanks for the insight but to be fair- we pay ebay to provide a label that functions in a format that we the sellers (customers) use. If ebay outsources to a third party - Ebay is still responsible for seeing it through. Ebay is the only site that I am aware of that has this lac of functionality ( instead of "glitch, broken, needs to be fixed"). To use a phase that ebay throws at us when they make unwanted site changes- This fedex label problem is NOT up to Industry Standard.

I am not trying to be a jerk- just frustrated with the lack of progress that is being shown. Seller frustration is one of the leading causes that they are leaving the site. There are more serious issues with sales and predominately the search engine manipulation that are killing sales and sending sellers packing. What I do not understand is why Ebay would allow a very simple coding fix (even if it is from a third party) to contribute to the loss of sellers. Ebay can no longer afford to lose good sellers. The health of the platform is in serious trouble.

Its been over a year since this fedex label problem- if it is being addressed- Why cant we have a time frame?

Again- I do appreciate your help here on the board- we need go a bet-ween with ebay to get things done.

Thanks for your consideration

Hi @siamjane8, I completely understand and share in your frustrations - I've done what I can do by passing this along to the appropriate teams here at eBay, and those teams have communicated our desires for improvements to our label provider. If there is something more that could be done to enhance the process you are using sooner, I assure you that we would have no issues with taking those steps.

As it stands, I can only continue to confirm this has been passed along and work to clarify the difference between a technical issue and a enhancement/improvement. There is a meaningful difference between these two topics, where one is not working as designed and another is working as designed, but could be made better with changes. I know that since this process was different in the past and some of the functionality was lost at that time, so it on the surface it can appear to be a technical issue. Since this is not an error or glitch that can be investigated and "fixed", but instead an improvement where previous features are re-implemented, it may take quite some time for you to see any updates on your end. For this example specifically, since a third party is involved in the process of providing these shipping labels to eBay from FedEx, we cannot provide a time frame for changes since we are not making those changes ourselves (only requesting them).

dhbookds · ‎10-08-2019

a third party is involved in the process of providing these shipping labels to eBay from FedEx,

@Anonymous

Pass this along to whoever makes the decisions:

So fire the 3rd party and get a new one.......it's not rocket science and it's the kind of thing that is done everyday in business and usually the threat alone gets some action......IF the customer (ebay) is a big enough customer.......

Anonymous · ‎10-08-2019

@dhbookds wrote:

a third party is involved in the process of providing these shipping labels to eBay from FedEx,

@Anonymous

Pass this along to whoever makes the decisions:

So fire the 3rd party and get a new one.......it's not rocket science and it's the kind of thing that is done everyday in business and usually the threat alone gets some action......IF the customer (ebay) is a big enough customer.......

Hi @dhbookds, firing a contracted business partner over a simple formatting issue that does not prevent using the service being provided would be unwise. I understand the workaround provided poses extra steps; each seller would need to determine if the time this takes is more valuable than the potential added cost from the additional materials that would be used otherwise.

Again, the frustrations shared here have been noted. No further action can be taken at this time, so until the time that changes are put into place, the steps outlined here would be the only option.