Regards,
@dhbookds wrote:
On this page.........view other items from a listing page
I've used the customize option to change from gallery to list view......... but that change doesn't "hold", on the next attempt it defaults back to gallery view............
I note they have made a change to show the store banner on this page, but somehow the customize feature for the list/gallery option got killed. Looks like the options for picture size and the # of items per page still work properly........
Hi @dhbookds! @eburtonlab gave some great suggestions and workarounds, but I wanted to check and see if this was something that stuck in the past and all the sudden stopped working, or is it something that has never stuck, and you are suggesting that change be made to the customization feature for searches?
I ask because I've never utilized that option and usually customizations like that don't stick past the current search it's being used on. Take the refinements you select to the left of the search screen for example. Once you enter a new search, those reset by design to let the buyer start fresh. I'm trying to determine if something is broken and I need to submit a ticket with our tech team, or rather this is an insight/suggestion I can pass on for further consideration.
@eburtonlab wrote:
It appears the operation of the "see other items" link in listings of sellers with stores has changed very recently.
Previously that link would go directly to a page like this:
https://www.ebay.com/sch/dhbookds/m.html
That page is still reachable using the "view other items for sale" link on the seller's feedback page.
For sellers with stores, the "see other items" link now goes to a page like this:
https://www.ebay.com/sch/i.html?_ssn=dhbookds&store_name=dlhcollectibles
Which is very similar to a standard gallery layout store page with a banner but also with a (nonworking) "customize" menu (nonworking at least as far as the list or gallery setting is concerned).
For users without a store, that "see other items" link still acts as it always has to provide the former link rather than something that looks like the latter.
Ah, thank you for the additional information @eburtonlab, I see what you are saying. I know we're trying to promote sellers Stores, so this appears to be an intentional change to do just that.
I don't believe they would make changes to save/remember customizations as that would become untenable; especially when you start to think about members trying to set up different customizations for different stores.
I think the best option @dhbookds is to view from the Feedback page as @eburtonlab suggested, or click the box to the right of the Sort feature and select 'List view'.
velvet@ebay wrote:
@dhbookds wrote:
On this page.........view other items from a listing page
I've used the customize option to change from gallery to list view......... but that change doesn't "hold", on the next attempt it defaults back to gallery view............
I note they have made a change to show the store banner on this page, but somehow the customize feature for the list/gallery option got killed. Looks like the options for picture size and the # of items per page still work properly........
Hi @dhbookds! @eburtonlab gave some great suggestions and workarounds, but I wanted to check and see if this was something that stuck in the past and all the sudden stopped working, or is it something that has never stuck, and you are suggesting that change be made to the customization feature for searches?
I ask because I've never utilized that option and usually customizations like that don't stick past the current search it's being used on. Take the refinements you select to the left of the search screen for example. Once you enter a new search, those reset by design to let the buyer start fresh. I'm trying to determine if something is broken and I need to submit a ticket with our tech team, or rather this is an insight/suggestion I can pass on for further consideration.
Hi velvet@ebay I need to report some issues here too. When I do Sold search research I typically get the List view (which I prefer) but then after a number of Searches it switches to Gallery, which is confusing considering my generation grew up on Menu driven programming and viewing ... meaning a LIST.
Some times there is a choice to switch the view back to List but other times there is no choice so I have to close the session and start over ...
There should be a default setting that sticks for a Member's preference.
Regards,
Mr. L
@dhbookds wrote:
I understand everything eburton has said and understand about looking at it different ways.......
But I'm afraid you are misunderstanding the customize feature.....it's there for a viewer (not a store) to customize the pages for several features..... sort order, size of pictures/# of listings per page/list or gallery view, etc.....for ALL pages permanently (or until changed) from what Ebay defaults are. From what I can tell, once changed and applied. all those features EXCEPT gallery or list view work that way permanently. It has been permanent forever.....and if that has been changed deliberately so that the change is not permanent , then the option of choosing gallery or list should eliminated from the customize options.
I would really believe some change has killed that one option in the customize choices and ask that you contact either the Listing Page Team and/or the Stores team for an answer. It's ludicrous to me that it would show one way from accessing one page (feedback) and another way (from the listing page)........
Thanks
Edit.........I think Mr. Lincoln has expressed the problem well.
I don't have the same experience as you @dhbookds when using the customization option between multiple searches in a regular search screen, or in the store. Some things seem to stick while others don't, then the next time I look that can vary. If you need to reselect the list field only, then you can select that option from the box to the right of the Sort feature, knowing all of your other customizations are remembered. Ultimately though, the system isn't designed to keep all customizations remembered at all times, outside of a saved search.
I'm happy to have them dig in further as to the Feedback page, and why it still goes to the older list view, but my guess is they may have missed that one when updating these 'See other items' links to stores for sellers that have them.
Maybe this will show it more clearly...........I have list view selected, but am shown gallery view.......
@my-cottage-books-and-antiques wrote:velvet@ebay You say:
"I don't have the same experience as you @dhbookds when using the customization option between multiple searches in a regular search screen, or in the store. Some things seem to stick while others don't, then the next time I look that can vary. ...."
I believe THAT is the problem. When using the "Customize Your Search" widget, which has been around a long time, once you select ANYTHING there and click apply, whatever you have selected is INTENDED to stick....from page to page, day to day, week to week, month to month, and so on. I believe that is how it has functioned for years.
I do not believe the inconsistency you are seeing is by design, I believe it is a glitch. It is not working as intended, and that is the problem. That is why you are being asked to report the problem to whichever team is responsible for the widget (or module, or whatever you call it).
@my-cottage-books-and-antiques, velvet@ebay I think the glitch is deeper then that ... I don't use any filters nor do I use any features in Advanced Search nor the widget as mentioned. I type what I am looking for in the Search window and click Search. Most items are returned via the List format then if I make changes to keywords to try and get what I am actually looking for it will return Lists but out of the blue switch to Gallery ...
And as mentioned, sometimes there is the choice to switch from Gallery back to Lists and at other times there is NO choice to switch ... so as mentioned, I have to end the session - meaning I shut down the browser and restart it.
The returned Search format changes by itself, there is NOTHING I do on my end remotely related to how I want to view Search results ... it just changes.
Mr. L
@dhbookds wrote:
some things seem to stick while others don't, then the next time I look that can vary.
doesn't that indicate that something is programmed incorrectly?......... If you customize.......the results should be the same......that's the reason one uses customize..........to change the ebay defaults........and to keep them changed.
I've been here since 2004 and had list view in customize all that time.....or at least since they put the options in when they introduced gallery view and it's worked 99% of the time up until a day or so a go. I will say occasionally it would show gallery....but that was changed as soon as the page was refreshed..........
I have only 1 customization......which includes list/plus the other stuff
To be clear, I'm not talking about saved searches...........I don't use them. I'm talking about a general, one time search.
Sorry to be a pain......but it's a mistake that needs to be corrected and just changing the feedback link is not going to correct the customization problem.
I appreciate the additional information @dhbookds and @my-cottage-books-and-antiques. I assumed some things happened to be remembered rather than defaulting back by chance, with each new search, but I can see why it would be nice for that search customization box to lock in a buyers selections. I've passed this on and we'll see what we can do to make that happen. Thank you!
@mr_lincoln wrote:
@my-cottage-books-and-antiques wrote:
velvet@ebay You say:
"I don't have the same experience as you @dhbookds when using the customization option between multiple searches in a regular search screen, or in the store. Some things seem to stick while others don't, then the next time I look that can vary. ...."
I believe THAT is the problem. When using the "Customize Your Search" widget, which has been around a long time, once you select ANYTHING there and click apply, whatever you have selected is INTENDED to stick....from page to page, day to day, week to week, month to month, and so on. I believe that is how it has functioned for years.
I do not believe the inconsistency you are seeing is by design, I believe it is a glitch. It is not working as intended, and that is the problem. That is why you are being asked to report the problem to whichever team is responsible for the widget (or module, or whatever you call it).
@my-cottage-books-and-antiques, velvet@ebay I think the glitch is deeper then that ... I don't use any filters nor do I use any features in Advanced Search nor the widget as mentioned. I type what I am looking for in the Search window and click Search. Most items are returned via the List format then if I make changes to keywords to try and get what I am actually looking for it will return Lists but out of the blue switch to Gallery ...
And as mentioned, sometimes there is the choice to switch from Gallery back to Lists and at other times there is NO choice to switch ... so as mentioned, I have to end the session - meaning I shut down the browser and restart it.
The returned Search format changes by itself, there is NOTHING I do on my end remotely related to how I want to view Search results ... it just changes.
Mr. L
Hi @mr_lincoln! I've tried to run multiple searches (over ten) and didn't have the experience you're describing with the list view changing to gallery. I also tried switching up the keywords in the same search over and over again (over ten) and nothing broke. How many searches are you running before you notice that it switches to the gallery view and you have to refresh the browser altogether?
