I'm trying to send eBay a complaint, but all I can get is their useless chatbot. There's no way that I can find to send any sort of feedback or a complaint about their website. The problem is that their search system is now almost completely broken. For instance, in the model railroads & trains category, there's an old brand named Varney. Not all sellers put the brand name in the title, which means I can't simply search for "Varney" and expect everything to come up (only results that have the brand within the title appear, but some sellers list an item name within the brand category but forget to put the brand in the title). Because of that, I would filter the results down to the brand before beginning a search. As of now, that option is no longer available.
I am now only able to filter down to the top few brands within the category (which doesn't include Varney, BTW), but there's also now another problem. If I filter down to a brand and then try and search for something within that brand, the search automatically unfilters back out to all brands, and then I have to spend a minute re-filtering it down.
Recently, even worse, the search function is now often taking me completely out of the main category and will list every result on the entire website! Whenever I do just about any search, I have to repeatedly filter, filter, filter and further filter the results, every single time! It's awful! I can barely even use the website anymore! And on top of that, this makes it so that I can't even expect to find certain things anymore, and that's of course going to be bad for sellers if finding their items becomes too difficult because of a broken search system. The search function and filters were so easy to use a few years ago, back when I could simply do a search within any category, any brand, and keep any filters applied. I can't do that anymore. It's become a massive a headache to use this website. If the search function can just be fixed to keep applied filters while doing any searches, that would be a huge step in the right direction.
Am I the only one having this problem lately? Isn't there any way to forward my experience to eBay? The "contact us" page only shows generic categories, and even navigating through that doesn't bring me to a way to actually send the company any feedback. They don't even have a phone number anymore that I can find (the "call us" section no longer exists and simply redirects to the category page).
klhmdg • Volunteer Community Mentor
