Brother QL-700 Label Printing error "The roll of labels or tape inside the machine does not..."

[bigearl404]

I've been using a Brother QL-700 label printer to print shipping labels for over a year with no issues,

until about Dec. 2017. Now, when I try to print a label, I get the error "

The roll of  labels or tape inside the machine does not match the one selected in the application"

-This is the same roll I've been using, it is 2  3/7" continous roll. The error message claims it's a

1.1" x 3.5" roll. 

- When I open the Brother editor software,  and click "check media", it comes up with the correct size,

so it seems there is a problem with the Ebay or Adobe software recognizing what's in the printer.

I've tried re-installing the Brother software, re-installing Google Chrome, a different browser (Explorer),

nothing worked.

-I do have Brother QL 550 selected in Printer Prefences in the Ebay menu (Ql 700 not listed)

-Called Ebay tech support, talked to 3 different people, they had no idea what I was talking about.

-Yes, I know about checking the pins in the printer and holes on the roll supporter, that's not the problem

Again, this was working fine, nothing changed on my end as far as I know. Any help would be apreciated Thanks.

[rfmtm · Accepted solution]

From the Control Panel, check that the correct size label is selected.

Are you sure Chrome is opening the label preview with Adobe and not its built in reader?

Also check the following:

    In Chrome, go to the “Menu”  icon, then choose “Settings“.
    Scroll to the bottom and select “Advanced“.
    In the “Privacy and Security” section, select “Content settings“.
    Scroll down and select “PDF documents“, then switch it to “On“.

If still a problem come back with the OS you are using and if possible a screen shot of the label preview.

[eliandmae]

I found this very helpful. Check the video out. Hope this helps.

http://www.brother-usa.com/ptouch/label_printer/print-ebay-shipping-labels.aspx

[bigearl404]

Thank you for that....I went through all those steps, and it was set to "off"; I turned it on, but I can't try it yet until somebody buys something (I don't sell much, so may take a while). I really, really wish Ebay had

a way to print sample labels, without having to have somebody buy something, so printing issues can be trouble-shot without having to reprint, void & repurchase labels constantly to get it to work. 

[bigearl404]

Thank you for replying; tried all that and still doesn't work.

[rfmtm]

By turning that "on" you will now download and open files with Adobe, which hopefully will fix your problem.   Next time you create a label, if you don't have one to try to reprint now, when the Adobe label preview opens, make sure Size is set to Actual and Orientation is set to Auto.

When you try it, make sure the label preview looks correct, then try to print it.  Then come back and let us know whether it worked, or if same or different problem.

[bigearl404]

Thank you! I hope somebody  buys something soon so I can try (I'm not very good at selling, but that's a topic for another day)

[newview]

---

wrote:

Thank you! I hope somebody  buys something soon so I can try (I'm not very good at selling, but that's a topic for another day)

---

Have you tried going to Shipping Labels and reprinting an old label from a previous sale? That's what I do when I need to check for correct printing when necessary.

[berserkerplanet]

I was about to say "great idea" until I gave it a moments thought.

You can only reprint a label for 24 hours after purchase in the labels management area. The "Print another label" function creates a new label with a new tracking number that gets billed (and can screw up the original transaction and seller metrics with another tracking number).

"Print another label" can be used for label mockups for shipping calculator sanity checks or more solid shipping estimates, but not for label print testing without label purchase.

[bigearl404]

Thanks to rfmtm! This solution worked, finally somebody bought something and I was able to try it :
"In Chrome, go to the “Menu” icon, then choose “Settings“.
Scroll to the bottom and select “Advanced“.
In the “Privacy and Security” section, select “Content settings“.
Scroll down and select “PDF documents“, then switch it to “On“.
-Somehow, mine was set to "off", don't know how it happened, but I'll know what to do
if it happens again.... FYI I talked to 3 people at E bay tech support and 1 at Brother, nobody knew about that...thanks again!

[rfmtm]

Great, glad you got it going. 

Sometimes when a browser is updated this type of setting gets returned to its default.  Also always better to update a browser and then update Adobe in that order.

[wilcox1976]

Each time you buy a label for ebay it is downloaded to your computer. If you are using chrome go to the 3 dots in a column on the right side, click downloads. Your labels will be in there. Save one to your desktop or where ever and you will always have a "test" label to print. That is what I have done. Blessings, John 20:29

[bigearl404]

Thanks, that's good to know.

[bigearl404]

Thanks again for your advice, now I have another question: Do you know how to get that "PDF Documents" under "Content Settings"to stay on? It keeps shutting off on me and It's too much of a hassle, plus I forget, to turn it on every time someone buys something.

[rfmtm]

Chrome is notorious for not staying set to Adobe, but there are always new workarounds popping up on a Google search or even on the Abode website. 

One reason I use Firefox, is it rarely ever has an issue, and has always seemed the most compatible with ebay and PayPal year after year.  While Chrome often has a new problem with every other update.