Brother QL-700 Label Printing error "The roll of labels or tape inside the machine does not..."

[bigearl404]

I've been using a Brother QL-700 label printer to print shipping labels for over a year with no issues,

until about Dec. 2017. Now, when I try to print a label, I get the error "

The roll of  labels or tape inside the machine does not match the one selected in the application"

-This is the same roll I've been using, it is 2  3/7" continous roll. The error message claims it's a

1.1" x 3.5" roll. 

- When I open the Brother editor software,  and click "check media", it comes up with the correct size,

so it seems there is a problem with the Ebay or Adobe software recognizing what's in the printer.

I've tried re-installing the Brother software, re-installing Google Chrome, a different browser (Explorer),

nothing worked.

-I do have Brother QL 550 selected in Printer Prefences in the Ebay menu (Ql 700 not listed)

-Called Ebay tech support, talked to 3 different people, they had no idea what I was talking about.

-Yes, I know about checking the pins in the printer and holes on the roll supporter, that's not the problem

Again, this was working fine, nothing changed on my end as far as I know. Any help would be apreciated Thanks.

[ricksauctionservices]

Exact same error for months. I finally stopped using the printer. I can print from ANY program - but I can't print from any browser from eBay.

[3eyedfishcatcher]

If you save a label to your computer to test printing labels with there is 1 issue you may run into. I only know of it because when I refill my HP printers ink cartridges it can take a few mins before the ink will flow properly. From this I have learned that you can only print a ebay label from the website or saved to your computer 5 or 7 times.