01-25-2018 11:40 AM
I've noticed the past couple days the "promotion banner" (I'm not sure if there's a proper term for it) is no longer displaying on the top of listings (the one that reads "Buy one and get one at x% off".
Additionally, "Watchers" (and the number) also does not seem to be displaying in listings.
Thanks for any guidance,
01-28-2018 12:38 AM
WHO ELSE IS SEEING A HUGE DECLINE IN SALES FROM THIS CHANGE???
01-28-2018 01:10 AM
01-28-2018 05:00 AM
01-28-2018 10:10 AM
Like many others I thought ebay just removed the promotions altogether. By accident I scrolled to the bottom for another reason and discovered they were hidden there....great for visibilty huh?
01-28-2018 10:11 AM
not one multi listing sale since the change, before that things were going along great.
01-28-2018 01:27 PM
I called too an reached a "helper" who said he had been at Ebay 10 years. Of course the change was unknown to him. He made an effort and announced the Ebay was calling the change a bug that appears on Desktops as well as Mobiles. He said they would put my name on a list. I said I am losing sales big time. I mplored him to get the PROMOTION BANNER above the Picture (and not the current placement, below the Description.) Crickets.......
01-28-2018 04:30 PM
same here. would get a huge increase in sales with every promotion but now its close to nothing.
01-28-2018 05:29 PM
Having the same problem, unacceptable, very frustrating and a waste of time making people research the problem. I never received any communication from ebay that this is a permanent change.
01-28-2018 07:58 PM
Huge decline in sales here...5 Days and 0 Sales from the promotion!
01-28-2018 08:24 PM
now my promotions banner aren't appearing at all. Would have so many sales right now, but its close to nothing
01-28-2018 08:25 PM
01-28-2018 10:30 PM
As a fix for some of my fixed listings I am now using the old Markdown Manager with a % off of the sale price. I know that will not work for everyone since the Markdown Manager does have its limitations and it may be going away sometime in the near future as the Promotions feature is supposed to take its place.
Markdown Manager also puts a banner on the bottom of the listing but the difference with using Markdown Manager is that it actually shows the Was price, You Save price, and the new Price as opposed to the Promotions feature we are all having a problem with that only shows the banner promotion and leaves the price alone with no changes.
I depend on applying markdowns and using promotions to generate sales so I cannot wait for ebay to take responsibility and acknowledge the problem/change and explain themselves. They should be replying to all of these posts in all of the community forums. It's not difficult as they can just create a bot to do it automatically rather than allow this chaos and sense of futility we are all experiencing. The words just simply escape me to describe the handing of this situation and so many others in the past.
We all know problems can occur in every facet of our lives and yet its not that the problems happen or exist but rather how the problem is dealt with that is a test of our values, integrity, and character.
01-29-2018 04:38 AM
I struggle to understand how eBay's testing determined moving the promotions banner from the top to the bottom of the bage (well below "the fold") results in more conversions?
I hope they share their data and findings explaining such a seemingly bizzare decision.
Be sure to check out the AB article on this topic:
AuctionBytes Blog - eBay Makes Unannounced Changes to Item Page
01-29-2018 04:47 AM
I use the old Markdown Manager as well but it does not at all allow one to offer a multi-item discount which for me (and I'm sure many others) are by far the most profitable sales.
Defies explanation as to how a company could be this incompetent.
01-29-2018 05:17 AM
The buy 1, get something free promotions haven't been working for a while. Last week we had a buyer grab 6 items and 2 should have been free but they were charged, and when I clicked on the listings, our promo wasn't showing up on them. However, it was showing up a few hours later.... they're trying to fix something obviously. just this morning, somebody bought 9 items, and paid full price. supposed to be buy 2 get 1 free. definitely not feeling like growing the business on ebay this week. good luck guys