$3 Flat Rate Shipping Promo isn't applying to qualified orders

[curvygreek]

On Jan 12 I launched a "Buy 3+ Get $3 Flat Rate Shipping" promotion that included all items within 22 of my store categories.

Over the weekend, two buyers should have paid $3 since their order met the threshold, but they were charged the regular shipping rate.  I refunded them.

This morning, I noticed none of my store listings were added/included in the promo.  The 12,000+ listings have the $3 Flat Rate Shipping header.  So, from the Buyer POV, it looks like they'll get $3 shipping, but from my Seller POV, nothing has been added to the event.

I ended the promo and relaunched, but again, nothing in the 22 categories is included.

For reference, I'm including a screenshot.  I ran a big sale at the end of 2023 and you can see where over 12,000 listings were included, but the recently ended promo and my current promo both show --.

Not sure what's going on--but considering the number of Watchers I've gained over the weekend, I suspect I have customers that want to buy but don't want to risk being overcharged for shipping.

[hazardiscs_discgolf]

devon@ebay, I'm experiencing the same issue (free promotional shipping is not being defaulted to). I've had to refund 10 customers so far. Please help us!

[grannys_cache]

I'm still having this issue. Going to add these lines to my listings, I guess.

"Due to a reported but unresolved issue with eBay's checkout, my free shipping for orders over $45 does not immediately appear to be applied. So when you hit the Go to checkout button, be sure to manually select "Free Promotional Standard Shipping" on the next page to avail yourself of my discount. I apologize for this inconvenience."

[mcdougle4248]

@grannys_cache 

Thank you for letting us know you are still experiencing this issue. I ended my shipping discount promotion set up through Promotions Manager a few weeks ago, so I was curious if the issue may have been resolved.

devon@ebay 

It has now been almost one month since I first reported this issue to customer service. Any updates yet? 

[devon@ebay]

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@mcdougle4248 wrote:

@grannys_cache 

Thank you for letting us know you are still experiencing this issue. I ended my shipping discount promotion set up through Promotions Manager a few weeks ago, so I was curious if the issue may have been resolved.

devon@ebay 

It has now been almost one month since I first reported this issue to customer service. Any updates yet? 

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Hey @mcdougle4248! As of now I still have yet to hear anything back on this but I will reach back out to the team reviewing this to see if they have any updates that I can share. 

[mcdougle4248]

devon@ebay 

Thank you!

[wastingtime101]

Have you guys tested this the last few days? Issue appears fixed on my end.

Thanks devon@ebay for getting this reported!

[mcdougle4248]

@wastingtime101 

Thank you for the update. I am glad to hear it is working for you now. I will give it a try within the next few days. Fingers crossed that it works for me, too.