Why charge $0.30 even when refunded?

[bestbl3deals]

So why in the world does eBay charge sellers $0.30 per transaction even when the transaction has been refunded? The buyer who falsely purchased an item with no intention of allowing us to deliver it should be the one paying for the cancellation fee as sellers are never the ones cancelling orders, it's the buyers who don't read ANYTHING before purchasing. Why punish us for something completely out of our control that has already taken up quite a lot of our time processing the refund and communicating with a buyer that has no intention of purchasing. There should be an option that makes buyers responsible for that fee end of story way to mess things up completely with these managed payments. 

By the way, PayPal always credited back any transaction fees when a refund was issued. You said managed payments were supposed to be better... This is pathetically bad and will most likely be the reason we leave eBay.

[texasfreedom57]

Thanks for nothing. 

[gamerboygtr]

Just had to do a refund, cause a idiot said he bought it by accident and I lost 30cents!! Actually it was kinda frustrating and annoying thinking about it. I did nothing wrong and simply punished to be selling on ebay. The "buyer" should be paying for their mistake not the seller.  

[sandi7766]

Why shouldn't the payment processing company get paid to handle the transition?

[johnrj1226]

All you need to do is bury that 30 cents along with all other costs of sale and your target profit margin into  your selling price.  Then if the buyer  pays for it  and you make an added 30 cents if the buyer doesn't return it and if they do you aren't really out that 30 cents.

[harleyram50a22]

How about this scenario... Customer buys several glass items.  ebay lets them bundle it all.  All together will be to heavy and in to big of a box to go usps which is how we choose to ship glass.  30 cent cost each for 6 items.. CLEARLY AN EBAY ISSUE.... and seller pays for it.

[sakura_des]

I totally agree.   I've had several of these fake buyers and each time I pay $0.30 for their mistake.    I feel that these buyers who bid and make a purchase and then request an immediate refund before shipping because they made a mistake or buyer remorse  are working on behalf of eBay.  It's  $0.30 and multiply that by millions of sellers who get affected and that's hundreds of thousands of dollars going to eBay.

[thewhitetiger5]

I made a previous post on this thread. Ebay is in fact responsible for stealing $0.30 from every single seller that refunds a buyer, even if it is the buyer's fault. This is abhorrent behavior.

Ebay is a monopoly and needs to be broken up immediately, so they do not continue stealing from innocent people.

[cts_ships]

I agree. It's bogus. Not to mention that eBay errors around international shipping are causing me a lot of cancellations lately. My listings are specifically setup to charge for any international shipping, but somehow these last few weeks I keep getting international orders where no shipping is paid. I cannot pay $75 to ship and item I am receiving $68 for. Therefore I ask the customer to pay, but eBay doesn't let me adjust the invoice higher anymore so I still end up with a cancellation. It could be argued that eBay is incentivized to cause cancellations when they get to keep this fee, even in the event of their own error.

[davinator65]

I was charged to...2 refunds for 60 cents...  This is **bleep**...

[davinator65]

He is talking about refunds that he has not even sent the package. 

[davinator65]

This was their response, which is all bu*l sh*t:

"I can certainly understand that you are frustrated regarding the per order fixed fees charged on the cancelled transaction. Please do not worry I will help you with the details.

Please allow me to share that, eBay managed payment's pricing consists of a variable percentage and fixed per-order fee. This fixed per order fees is charged as a processing fees for processing the charges and facilitating the payout. As informed, in case of a refund, the variable portion of the final value fee is generally reimbursed but the fixed per-order fee will not be credited.

Now, I understand that you are under the impression that PayPal don't charges such fees. Please know that, when you transact through PayPal, they will deduct up to 3.4% of the transacting amount as the PayPal fees. This was charged for the service provided by them and to offer protection for your money up to 180 days.

These charges are generally not returned to you in the event of a refund. Here is the PayPal help page link for your reference:

https://www.paypal.com/uk/smarthelp/article/if-a-refund-i-send-is-accepted,-are-the-fees-from-the-or...

As you can see, the fees charges were quite high in the this case and which is not generally returned back to you. So, the changes we have made in fee structure supersedes any such special pricing you may have had in the past with the third party processor.

Also, as you can understand, when your buyer pays, one of our payment institution processes your payments before it is being sent to the Payoneer as a payout. Even if the transaction is unsuccessful, as there are some processing involved, we will have to retain the fixed per order fees.

I would have loved to credit the fees for you, however we do have system limitations and hence we are unable to credit the fixed per order fees. I appreciate your understanding in this matter and be assured that the fees structure is simplified and the processing fees is comparably lesser.

Thank you for choosing eBay. Stay safe!"

[kensgiftshop]

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@davinator65 wrote:

I was charged to...2 refunds for 60 cents...  This is **bleep**...

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Pay Pal didn't refund the $0.30 either and now they don't refund any of the fee's.

[discgolfne1]

Yup, was just doing my "way more complicated than it used to be" ebay bookkeeping and couldn't figure out why I was off  30 cents.  I finally figured it out, and yup, a buyer PURCHASED, and then immediately CANCELLED the purchase, and ebay charged me the 30 cents.  Yeah it's only 30 cents, but WHY WHY WHY am I dinged for something totally out of my control????????????????????????????

[starthomasbright]

I so agree.  I am sick and tired of eBay gouging us right and left.  They charge us a commission not only on the item but also on the shipping and on the  tax amount, and then they also charge us 30 cents if a buyer decides not to pay?  They really should charge the buyer who does not pay, the 30 cents.  Why should we be penalized when we are the victims?  I do hate eBay more and more each day. Wish there was a competitive auction venue close to their setup that we could join. 

[cellguy215]

Wow, don't complain about that. Paypal charges the whole 3%.