Why charge $0.30 even when refunded?

[bestbl3deals]

So why in the world does eBay charge sellers $0.30 per transaction even when the transaction has been refunded? The buyer who falsely purchased an item with no intention of allowing us to deliver it should be the one paying for the cancellation fee as sellers are never the ones cancelling orders, it's the buyers who don't read ANYTHING before purchasing. Why punish us for something completely out of our control that has already taken up quite a lot of our time processing the refund and communicating with a buyer that has no intention of purchasing. There should be an option that makes buyers responsible for that fee end of story way to mess things up completely with these managed payments. 

By the way, PayPal always credited back any transaction fees when a refund was issued. You said managed payments were supposed to be better... This is pathetically bad and will most likely be the reason we leave eBay.

[otow_18]

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@bestbl3deals wrote:

PayPal always credited back any transaction fees when a refund was issued.

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Not anymore, since November, oops.

You used to take the PayPal payment yourself. Now eBay takes the PayPal payment, then pays you a few days later.

PayPal charges eBay the 30-equivalent cents, doesn't refund the 30 cents nor the PayPal fees. But eBay should refund you the 30 cents that PayPal did not refund eBay?

[pjcdn2005]

That was true in the past but a few years ago Paypal stopped refunding the .30 transaction fee to users, including  to  those in the US. Then about a year ago (not sure of the timeline) they also  stopped refunding the percentage that they charged.  

[bestbl3deals]

Well it's a total scam, paying for our own wasted time. I am saying eBay should charge the buyer if it is their choice to chancel the order and vise versa if the seller initiates the canellation. The fact that they just throw us under the bus as sellers and offer absolutely no protection is awesome. Anyone can abuse us and we are just supposed to keep smiling and paying into this terrible system? Not to mention this whole new money on hold thing, ridiculous. 100% worse than PayPal.

[3eyedfishcatcher]

Plain and simple if eBay does not want to refund the .30 cents it should come out of the buyers pocket as a restocking fee. After all the buyer did not take the time to make their mind up before purchasing with a impulse buy not the seller.

[lightlily_arts]

Actually I think that eBay should charge all buyers the nonrefundable processing fee anytime they purchase an item  and fail to complete the transaction so that cost passes to them instead of the seller.  The only exception  would be if they actually paid and had to return it.  That should cut down on unpaid items and cancellations.

[johnrj1226]

Haven't  had a lot of returns(maybe 5 or 6) since we started selling in January, 2010 (approx 1560 items shipped), but as I recall PayPal kept the 30 cents transaction fee charge.

[glgenterprise]

As others have said, PayPal has been keeping the $0.30 fee for quite awhile, and in the past year they stopped refunding any of the fees at all for a refund. Until MP starts the same thing, that is one thing that is actually better under MP.

[francisandchona]

I just discovered this and still eBay does not return the $0.30 back to the seller even if the buyer is the one who fully cancelled the transaction.

[no_zero369]

Yeah, that 30-cent charge can add up!  So it looks like it is just part of the "cost or doing business." As if we need anymore costs!

Perhaps one  could up their prices by 25-cents to make up for the occasional return or canceled sale?  That way buyers pay the cost and when the 30-cent fee isn't lost, the seller gets a little extra profit?

[lightlily_arts]

Where have you been?  PayPal does not refund their portion of the transaction fees at all.     They changed that quite some time ago.  Yes it's true eBay keeps the 30 cents, but I'd rather do that than pay return shipping and have to refund the whole amount anyway.   It gets me  when those that wait until I've already shipped to request a cancellation and then return it on my dime by lying with an INAD claim.   I'd love to see the day eBay changes their policy and charges the nonrefundable fee to the buyer.   But it won't happen.

[johnrj1226]

eBay does not keep the 30 cent transaction fee that PayPal charges - PayPal does.  Just look at your PayPal transactions on any refunds you have had.

[thewhitetiger5]

PayPal keeps the $0.30 and it's completely wrong of them to do it.

[texasfreedom57]

I'm using Ebay payments so for me it has nothing to do with paypal. I deserve my $0.30 back when a buyer cancels an order they "placed by mistake". This is **bleep**.

[no_zero369]

@texasfreedom57 

OMG!  😳 You are getting apoplectic over 30-cents? 🤔

And this from a seller who wants to bring joy into people's lives through the stuff they sell? 😁

There is nothing you can do!  eBay decided when it took over "managing payments" that they were going to charge a non-refundable 30-cent transaction fee, like paypal did.  Thems the rules.  It is eBay's site and you agreed to the TOS when you signed up here.

So either spend your time figuring out how to work that occasional 30-cent loss into the 'cost of doing business' around here or flail around on a message board.  Your choice!✌️

Good luck!