New Payment Processing NOT working well - Unhappy Seller

[thetimetravelersantiquesmall]

I don't care for the new system at all.  The payment from my customer should be available immediately as it was before.  With Paypal payments from customers the funds were available to my Paypal account immediately.   It was so simple  (ie: customer pays and dollars are in Paypal acct immediately - I ship and cost of shipping is taken out customer payment in Paypal acct - balance is available for my access to use from Paypal acct or transfer to my bank account within 24 hours).  Now Payment from my customer is tied up with eBay's way of processing for 4-5 days.  Now I have to pay for shipping and send my package before I even have the funds.  So my money is sitting somewhere out there, most likely earning interest for someone else.  If a change is going to be made, it should be for the good.  This change was NOT in the best interest of eBay sellers.  

[flixstuff]

I know that- you misread. eBay is not a Walmart- as much as they'd like to be. It's more like a Walmart parking lot where the bazaar sets up. The point is e-commerce strives to be as close to b&m as possible in terms of turn around. PP afforded buyers/sellers the gift of virtually instant payment and turn around w/mailings in less than 24 hours of sale. With MP, eBay has your $ held in electronic limbo for up to 4 days, depending on when the sale is made. Do you plan to mail out sales before the $ is in your account? It's not a good system for small sellers and certainly a step backwards in terms of POS operations.  But if you're a large firm competing for sales via eBay, it doesn't matter. But it's a far cr from what the inception of eBay was to begin with.  Sad.

[itsjustasprain]

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@flixstuff wrote:

Depends on how you choose to manage your selling but as an individual, have no problems controlling more by using the PO, hand addressing and mailing on my schedule. eBay garners enough 'fees' as is. My ink carts go for better things than labels. 

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That argument makes no sense. You're not 'managing your selling' or 'controlling more' by paying full retail at the PO instead of taking advantage of the on-line discount pricing available through Ebay or a number of other online postage outfits like Pirateship or stamps.com. It especially does not mean that Ebay is 'nickel and diming' you as you claimed because you are actually paying less that way. And now you are bringing in ink cartridges to the argument? Your typical ink cartridge can print hundreds of labels. A laser printer is even more efficient.

[itsjustasprain]

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@asset_liquidators wrote:

Until you have a pending return. Then it will tell you there are no funds available to pay for the label because ebay gobbles up any incoming funds without letting you pay for labels.

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It will place the disputed amount on hold - not the entire amount of pending funds. Yes?

[madmarycathrine]

Yes, I too have fallen into this Managed Payment System. While some may claim the payout for the managed payment system only takes a few days, mine is taking 9 days just to get my money. It's 3 days for Ebay to process the payment, 3 days to process the transaction to add it to my account and 3 days to actually transfer the money to my account. This is too long. I have been a Seller on Ebay for many, many years. I just canceled my store and am in the process of delisting all of my items for sale.  I only sold $39K worth of antiques/vintage items last year. I guess I don't sell enough to make any difference to Ebay.  I recently purchased 2 advertising clocks with the intent of listing them on Ebay. They would have listed for $3,200. So not only will Ebay be missing out on my monthly store fee of $22 per month, my yearly sales fees of $4,700, but they also missed out on additional fees for the 2 clocks.

[madmarycathrine]

I agree. This Managed Payment System is a bad joke! While some may claim the payout for the managed payment system only takes a few days, mine is taking 9 days just to get my money. It's 3 days for Ebay to process the payment, 3 days to process the transaction to add it to my account and 3 days to actually transfer the money to my account. This is too long. I have been a Seller on Ebay for many, many years. I just canceled my store and am in the process of delisting all of my items for sale.  I only sold $39K worth of antiques/vintage items last year. I guess I don't sell enough to make any difference to Ebay.  I recently purchased 2 advertising clocks with the intent of listing them on Ebay. They would have listed for $3,200. So not only will Ebay be missing out on my monthly store fee of $22 per month, my yearly sales fees of $4,700, but they also missed out on additional fees for the 2 clocks.

[yuzuha]

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@madmarycathrine wrote:

I agree. This Managed Payment System is a bad joke! While some may claim the payout for the managed payment system only takes a few days, mine is taking 9 days just to get my money. It's 3 days for Ebay to process the payment, 3 days to process the transaction to add it to my account and 3 days to actually transfer the money to my account.

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The last part is entirely your bank's fault. My payouts process and are in my bank account within 24 hours.

[flixstuff]

It makes perfect sense. The more control the seller has the better-- The MPS erodes that  more.

[flixstuff]

Exactly.  Long time eBayer and eBay sellers recognize the problem. Completely understand what you're  going through.  Example-  my first MP transaction sold on a Thursday evening, buyer paid on a Friday morning--  fine by me; but the eBay 'processing' took until Monday w/a 'transfer' email sent from eBay to "confirm" 'completed processing' but also  said funds would take another 3 to 4 days to reach the bank.  So essentially the $ payment is still in 'electronic limbo' and not actually at the bank yet [called to check.] So we'll see if/when it gets there.  Assuming eBay's email is 'correct' -- that's a week to wait on a sale.  This won't sit well w/sellers who can't tolerate it in an era of increasingly fast and speedy electronic payment systems nor w/buyers who have to 'wait' until the funds actually arrive w/a seller who waits instead of mailing out items to the buyer within a day or two of the transaction. It's a step backwards and again, the last person to be 'satisfied'  on the daisy chain is the seller.  Really sad.

[kensgiftshop]

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@flixstuff wrote:

You miss the point- a cashier at the grocery store doesn't hold your money in their hands for up to four days before putting it in the till any more than they hold change due you for a few days either. The transaction is immediate- which is what e-commerce has strived to accomplish better and better.  The MP system does just the opposite.

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Only if you pay with cash.

If you pay with a credit/debit card, the payment has to process before they receive the funds, just like MP.

[kensgiftshop]

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@flixstuff wrote:

Cash/debit. And the 'promise' is all on you anyway what w/interest and credit risk. W ecommerce, your accts are verified. The issue is them holding your $ as an individual, not a business. You're not Exxon/Mobil nor an Exxon/Mobil station.  

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It doesn't matter if you are a business or individual seller, it takes the same time to process credit/debit card payments.

Until they receive the funds from the buyers payment source, there is nothing to hold.

[kensgiftshop]

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@laminar28 wrote:

Surprised to see people even defending this. I just realized how the new system works, and I have over 600 dollars tied up under "processing" RIGHT NOW with no way of knowing how long my funds will be tied up. Ebay just says to SHIP IT OUT TO HAVE FUNDS PROCESSED FASTER. 

You know what I say to that? Screw this system, I am refunding every buyer and using a different PayPal friendly platform. 

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Getting the item shipped has no effect on how long it'll take to process the payment and have it sent to your checking account.

[kensgiftshop]

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@flixstuff wrote:

I know that- you misread. eBay is not a Walmart- as much as they'd like to be. It's more like a Walmart parking lot where the bazaar sets up. The point is e-commerce strives to be as close to b&m as possible in terms of turn around. PP afforded buyers/sellers the gift of virtually instant payment and turn around w/mailings in less than 24 hours of sale. With MP, eBay has your $ held in electronic limbo for up to 4 days, depending on when the sale is made. Do you plan to mail out sales before the $ is in your account? It's not a good system for small sellers and certainly a step backwards in terms of POS operations.  But if you're a large firm competing for sales via eBay, it doesn't matter. But it's a far cr from what the inception of eBay was to begin with.  Sad.

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Been doing it for a few years on another site, using the same program, and never failed to receive the funds.

[loopscrew]

I also agree, holding funds for days then processing funds for days. Paypal was smooth,smooth,smooth, I hate this after 20 years of being an ebay seller. MP may be the way many platforms are now but the holding and processing of payments is terrible. I know that it makes more money for ebay and that is fine but come up with a good system for your millions of customers of that makes you your money. 100% terrible system for sellers.

[platinumplatupus]

Also I just found out that they believe handling time is same a shipping time even though if you look on ebay site it is defined as time between one a person receives order and takes it to shipper which is correct but after looking at one of my items and seeing delivery time it does not add up at all plus since this payment thing has changed I get swamped with emails every day asking why people have not received items yet when they just paid I average 3 days between getting order and having it post office not bad as I am one person then had to open a case to get paid waited guy finally pays then writes were is my item a day later 

[mam98031]

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@platinumplatupus wrote:

Also I just found out that they believe handling time is same a shipping time even though if you look on ebay site it is defined as time between one a person receives order and takes it to shipper which is correct but after looking at one of my items and seeing delivery time it does not add up at all plus since this payment thing has changed I get swamped with emails every day asking why people have not received items yet when they just paid I average 3 days between getting order and having it post office not bad as I am one person then had to open a case to get paid waited guy finally pays then writes were is my item a day later 

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@platinumplatupus 

This has always been true on Ebay.  

As long as your handling time is stated as 3 days you should be fine.

I get buyers that sometimes get a little excited to receive their items too.  I remind them, very politely, that the delivery dates Ebay gives are ESTIMATES, not guarantees.  And most carriers, especially USPS, are behind for the past year due to the state of the world.