Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

New android ebay app update problem

Today I received a message to update the app but it is now not compatible with android 4.1.2It worked last week, now not at all.Samsung galaxy tab10.1 What is the fix please?

Cannot delete unsold listings

With the recent app upgrade, I can no longer delete unsold listings that I don’t want to relist. That is ridiculous!! I know eBay hates us sellers, but you don’t need to make life MORE difficult for us when we used to be able to delete expired listin...

Sold in the last 60 days total incorrect

My running total changed this afternoon for no reason. The amount decreased by approx £500 and while I’ve sold 61 items, that number at the same time decreased to 59. Tap on the “59” and you see them all listed and guess what there are 61! My desktop...

When are you going to fix the 600 item limitation?

This has been my number one complaint for literally years. As a larger seller, it makes the app virtually useless.

"Go to cart" pop-up annoying

Since the 5/21 update I get a pop-up every time I add something to my cart. This is very annoying since it blocks half the screen, and sometimes blocks the entire screen. If I want to go to my cart, I can tap the cart icon at top right. I don't need ...

Why does my app on my phone tell me to reset my password everyone time I try to sign in

It’s really starting to get annoying that I can’t sign in to my eBay on the app on my iPhone X. I I get the filling pop up ever single time even after I’ve reset it twice... I can sign in without problem on every other device however I do the bulk of...

No option to cancel order due to no payment

It would be helpful if there was an option to choose that says the buyer never paid. For now I had to just choose “Buyer cancelled order” - when in reality, their payment never processed after 7 business days, therefore I didn’t ship and wanted to re...

China

Hey supportis there any option to filter out China offers and use only EU?it is so frustrating,

60 day total

Please explain what a 60 day total is used for. For me personally it’s just annoying to see. It is a number that means nothing. Can this be changed to 2 totals please. Remove 60 day and add “this week” and “this billing period”. That 60 day total jus...

Cannot delete item from purchased list

Cannot delete item from purchases item number 122666453146

Listing Error! Paypal not linked?

When I go to list an item the app says “ERROR! Something is missing! Payment option.”it says I need an electronic way to accept payment even though my PayPal is linked and has been linked since I joined in 2014. Very aggravating! I can’t list anythin...

SHOPPING CART WILL NOT ADD NEW ITEMS WHEN THERE’S ROOM! (CANADA)

eBay App in Canada:I am using my eBay app in Canada and I cannot add any items. My shopping cart may have been full when I downloaded it but I have made plenty of room. Is anyone else having this problem? I wish that eBay offered online help for both...