Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

New update issue- Cannot delete sold items once they have passed 30 days

The new update has made it impossible to delete my sold items on my phone. Usually after the 30 days have passed, I've received positive feedback, or completed a return I can swipe left and delete the item. I have even removed the item from the class...

Item paid for but keeps showing “pay now”

I have recently paid for an item I had bid on, and at first it shows “paid”/“payment processing”. However when I check back at it again, it has the “pay now” notification and says “pay now” currently.

Login Failiure for both iOS and Android

There is an issue I am experiencing with my account where I can not log in from any phone using the app. It has approximately been 5 months since this issue. I can only log in via a browser (phone or computer). I've contacted eBay support twice and t...

App doesn’t show feedback

I can not read feedback in the app. When I click it says there is no feedback, even though it’s telling me there are three new feedback posts this month.

saved searches - not sorting - not showing all results

been having issues with my saved searches started with them all being jumbled up and when i clicked on 1 it forced ebay to stop working now it wont even load new seaeches at all no blue dots

App won’t open item listings. Gives no longer available error.

Items on newest app version won’t open. Shows Item no long available. You can still search Items, log in and use other functions on the app. But don’t expect to open the listing to view it even if it’s in your purchased items folder. The New version ...

Re: eBay app stopped accepting my username/password

I have the same issue on Pc, iPad and android I cannot sign in to my account using my username or email address? I have uninstalled the apps and rebooted the devices reinstalled the apps but still no good. I have repeatedly requested that I’m text a ...

NEW IOS Layout for sold items IS TERRIBLE

Anyone else hate this new update? It lags and takes so much longer to ship things out, and see sold items. The last layout was so much better. Not to mention the font is so large only 4 items show up before you have to scroll. Not happy. Takes more t...

eBay item condition description

Please bring back the ability to edit eBay item condition descriptions on the app. Myself and many other sellers have to use a desktop or laptop to edit the condition description and it is very time consuming. It has been missing since August 2018 wi...

Quick listing only, no advanced option

Since the update I can’t select Royal Mail Special Delivery as the delivery option anymore. Apparently this is because all listings from the iOS app are now “quick listings” and it is not possible to choose “advanced listings”. Also there is no optio...

5.30.1.2 Camera Problems - Flawed App Is Almost Unusable

App Flaws abound on this new release. #1 App Flaw:Auto Focus doesn't work well (if it works at all). Takes forever on most pictures and on some it will never focus at all. Some close-ups are impossible to take which means that I can't list the item o...