Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Can't leave FB after app update

I can't leave feedback for sellers UNLESS they supplied a tracking number. I'm guessing eBay now needs delivery conformation for all items.... or at least with the updated app(Android 9). Btw, I hate the new update

App crashing when browsing

iPad iOS 13.5.1 eBay app keeps crashing while browsing. Impossible to use

Resolved! Can't Add Shipping Details on iPhone App!

Hello, whenever I go to post a listing from my iPhone via the app, it won't allow me to add in my shipping details. It keeps removing them then asking me to add them again, and still won't let me so it doesn't let me post my item and has "locks" next...

Re: Internal error when clicking notifications

eBay tech support your app is not working, stop being so cheap and fix it, no wonder why people stop using it

App error in IOS9

IOS 9 is requesting an update., but this update vives an error. unfortunately I have to stop using the app and eBay I don't have other IOS and IPad.

Resolved! Mobile App not allowing sellers to select shipping options

When creating a listing on mobile app, it is not letting me enter shipping options. When i select the options by entering item dimensions/weight/service, etc it automatically deletes my inputs and selections. I have tried multiple listings, and have ...

Resolved! Unable to List items from eBay App

Hi, Like other sellers, I am having trouble listing from my app. Under Delivery, it is not letting me click on the shipping service or package details button. So I cannot pick the shipping service and cannot change the box shape or weight. Under pref...

Resolved! Shipping options changed?!

Why when I create a listing the shipping options are different now? It sucks

I'm back, can not change shipping details

Well I thought that setting up the shipping profile worked but it only works on the draft your working on.Went to list on the app and having the same problems

FAQ for Business Policies on the Android eBay app

I’ve been using Business Policies through desktop listing tools. How do I use it in the app? As a Business Policies (BP) seller, you will now see a new experience in the app, starting with 6.4 onwards. Always make sure to update your app to the lates...

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Can no longer send a message to the seller

Hello, I originally posted this as a review on Pay store for Ebay's app, and I recieved a reply to post on here, so that Ebay could look into this. I have noticed that I can no longer send a message to a seller. The "Contact Seller" option is still a...

Resolved! App says I’ve not paid when I have

When I click pay again it tells me there is an error. I’ve taken off and put eBay back on but its still the same.

notified for unwatched item

the android app keeps notifying me "still interested?" of an item i looked at once a few weeks ago. i never watched it, never placed a bid on it, never did anything but look at the listing once. it doesn't show up in my notifications on the website. ...

App doesn't work properly

app doesn't work properly after update.

Resolved! Unable to change shipping details

Using the eBay app when listing and get to the shipping details nothing happens, the buttons will not work.Also does not let me choose a payment method.