Mobile Apps
Need help or want to share feedback about the eBay Android and iOS mobile apps? This is the place to be.
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How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

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Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Not working

When I go into purchases it doesn’t pull anything up. All it does is spin, it was working fine until I did the update in the App Store today!!!

Internal error message

Out of the blue Im getting a "we're sorry Internal error please restart app" message when I try to sell an item. I've seen the older posts and followed the steps of supposed fixes and nothing. I have a new moto g stylus phone running android 11. Last...

Unable to open purchases

After this most recent update, the iPhone eBay app became stuck. I couldn’t see tracking for items purchased. Then, after a hard shutdown to clear up any glitches, I am now ‘unable’ to see my purchases. The small update circle keeps spinning, and wil...

CAN'T ACCESS MY SOLD ITEMS

The app hasn't crashed & I can't think of anything I've done to break it but I've tried everything to access my sold items & it just keeps telling me it's having problems loading my sold items. Can't access delivery info to send off items & it a prob...

User avatar by Enthusiast
  • 114 Views
  • 1 replies
  • 0 helpful

App no longer works on my phone

EBay app no longer works with my phone! Since a few months ago, the EBay app has stopped working within my Sony experia Z3 compact! I blaeve it is because my phone download a version that my android version will not support! Is there an earlier versi...

Resolved! ebay app

Can my ebay account be canceled if I log into my ebay account from both mobile phone and computer?

Cash Register Sounds

My android device running app. version 6.32.0.5 no longer makes the cash register noise when a best offer, sale or payment is made. An older android device running app. version 6.29.0.2 still makes the cash register noise. Anybody got an idea as to w...

Photos in messages don't open

Member sent a photo within a message. I tap on it the photo and am redirected to the ebay.com home page, but it is opening within the ebay app, apparently. Tapping on the profile icon just reopens the app home screen.This is a dead end loop. Using la...

Message to seller

Hi there I am unable to send a message to any seller while completing a purchase as once I have typed the message there is no way to minimise the keyboard that is covering the Done button. My phone is an iPhone 11. As a result I can type the message ...

UPDATE USELESS

Ebay Update supports IOS 13.4, yet my Apple iPhone IOS only goes up to 12.5.5. This means to continue using the EBay App, I have to spend ££’s I don’t have on a new phone that supports an IOS of 13.4 or higher? EBay were obviously aware 100’s and 100...

Resolved! eBay App

How to get eBay app to my mobile phone? 

User avatar by Explorer
  • 158 Views
  • 3 replies
  • 0 helpful
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