Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Resolved! Contact for help sold item

Resolved! ‘Used’ Filter not working

I search for an item by scanning the barcode via the eBay app. It shows all results for said item but when I choose the ‘used’ filter it says no exact matches found.When going into filters the app still shows the amount of said item next to the littl...

Seller eBay application problem

Hello, at the last week I as seller IN APPLICATION have a problem to see an address of buyer, can't add tracking number, etc. When I click on "sold items" it sends me to the item and shows it like "bought", "contact seller", etc. It means it does see...

手机端看不到订单详情，也无法联系买家了吗？

Trying to buy a item with 6 gift cards

Hello I need help I bought 6 gift cards to pay something that i won in a bidding at the end I ended up needing to pay 310 dollars 4 gift cards were 50 dollar gift cards and another was 100 dollars and the last one was 25 dollars when I tried to put t...

Ebay rejecting payments

Purchased an item on ebay, tried to use my PayPal account to pay for it and ebay rejects the payment each time. Then I also tried to use a debit card and it rejected that payment.

App Usage Issues

While using Galaxy Note 20, no information such as buyer's address and name has been displayed in the sold item since yesterday. I went into the site and checked the buyer's information and delivered it. The same thing happens when you uninstall and...

Picture of item want to send one to see what item is

Resolved! Collection Beta - Doesn't allow to Edit

A few updates ago all of a sudden the collection beta stopped allowing you to edit information. This is rather annoying as it helps when trying to buy or sell. Any work arounds? I've just been using an old phone with an old version and it works but t...

EBay not sending notifications

For the last few weeks I’ve not been recieving any item ending eBay notifications, I’ve tried turning them off and on again in both the app and IOS settings, tried reinstalling the app and updating. Still no avail, I’ve missed out on items ending

Can't add extra Description

Is it me l... When you get a bid and the description locks, the app says you can still add ammendments or additional information. But when you try to, you get no keyboard or area to add the additional information too?

Image search option in the latest version of the app?

Previously it was possible to perform an image search in the eBay app by using a camera icon appearing the search bar, and from there choose to take a picture, select a picture from the gallery, or scan a bar code. In the latest version of the eBay a...