Troubleshooting Notifications - No notifications, No cha-ching, Late notifications

[mobile_feedback]

If you are experiencing problems with no notifications, late notifications, incorrect sounds please read this post. We will provide some common troubleshooting steps to get your notifications showing up properly.

• Notifications not arriving - Sign out and Sign in
• Cha-Ching sound is missing - Sign out, uninstall the app and reinstall the app. 
• Notifications do not show up until app is open - Adjust the battery saving settings on your device

How to adjust the batter saving settings:

Settings > Apps & Notifications > Advanced > Special Access > Battery optimization > Select All Apps at the top > eBay (Set this to ‘Not Optimized’)

Settings > Smart Manager > App Manager > Auto-Start Tab > Set eBay to “Restrict” 

Settings > Smart Manager > App Manager > Deep Hibernate Tab > Toggle eBay to ‘Not optimized’

Samsung S9 Settings > Device Care > Battery > Settings >  Adaptive battery toggle.. "Limit battery usage for apps that you don't use often. Your phone will learn how you use apps over time." Toggle OFF

We will keep this topic updated. Please let us know if you have other problems with notifications.

[whoohooohyeahdavid]

3 auctions tonight, zero notifications. guess we're still workin on it.

[whoohooohyeahdavid]

not one notification all weekend. i guess they banned me.

[whoohooohyeahdavid]

2 days in a row of no notifications.  i'm being blackballed.

[whoohooohyeahdavid]

ditto for tonight. not actually sure what the app even does at this point

[whoohooohyeahdavid]

nothing changed, no surprise. too bad. it's legit my birthday. an app working would have made a good present 

[whoohooohyeahdavid]

just an update to ebay app help...9 months, no change, i'll message back in a couple weeks, thanks for all your help.

[whoohooohyeahdavid]

wow what a big week for me, all my comic cons selling without a peep. 8 months. i know i know. i'll reinstall the app for the 150th time. it'll work then.

[Anonymous]

This is just a thought but i had something similar going on in either facebook or chrome. Cant for the life of me remember what is was but it was because i was logged into more then one device at the same time. So for example the app could be notifing through my ipad first thus not coming through on the phone. I wonder if its the same with the ebay app as when i go on my pad there are app notifications showing on the app.

[d6643_13]

Sun sigo con mi cuents redtrinjida

[mymilitaria]

Hi, 

I've signed out many times and uninstalled it many times, but I still doesn't have any notifications. And in the beginning well. It's a real inconvenient. It's a pity

Best regards

[1975eaglescout]

I am first trying the uninstall and reinstall of the eBay app.

Just to update the phone I am using it is a Samsung Galaxy J7 Refine and it was working great for the longest time and has slowly gotten to the point of periodic notifications. Usually when I open the app to check it. It's very possible it relates to one of the above issues. I can't get to the #1 - Settings > Apps and & Notifications...I only have Apps and there is no notifications. Smart Manager does not exist on my phone. Is there a particular Smart Manager App I should use?

[mobile_feedback]

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@1975eaglescout wrote:
I am first trying the uninstall and reinstall of the eBay app.

Just to update the phone I am using it is a Samsung Galaxy J7 Refine and it was working great for the longest time and has slowly gotten to the point of periodic notifications. Usually when I open the app to check it. It's very possible it relates to one of the above issues. I can't get to the #1 - Settings > Apps and & Notifications...I only have Apps and there is no notifications. Smart Manager does not exist on my phone. Is there a particular Smart Manager App I should use?

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Maybe try looking up online your device and android OS, and look up battery saver settings. It sounds like it could be related to this.

[lowerla2003]

Thank you for posting this answer.  I have done it as described and am waiting to see if it works for me.  After I reinstalled the app, I went to settings, app, ebay to recheck the notifications setting.  HERE I THINK I FOUND THE PROBLEM!!!!!  My ebay app has notifications turned on, notification style is sound - APP PROVIDED SOUND!!!!  Tapping on that to see what the application provided sound is, THERE IS NO SOUND SELECTED!!!!  I take this to mean the app provided sound is not in my list of possible sounds which in turn results in MUTE because NO SOUND IS SELECTED.   I am really hoping this solves my problem and if it does, it means that eBay is directly responsible for this problem.

[lyndisfarneuk]

I've done all of these and stillnot getting any notification.  I'm dispatching late because I don't know I've made a sale!

[cheri--b]

None of that fixes my problem.

I'm not getting emails of sales. Not on ebay messages either.

I'm getting a cell notification, but I depend on an email notification.