@jet224,
It sounds like you have been the victim of two fake tracking scams. The seller's send something, an envelope or small box with tracking to a different address, and uses the Delivered scan to win an Item Not Received (INR) dispute. eBay's automated INR system is not allowed access to anything but the scan information, due to shipping company's privacy policies.
When you file a dispute it will be closed in favor of the seller. In the message you receive telling you that, there should be an appeal button. You have 30 days from losing the dispute to appeal, but in order to win you have to do some leg work. The info below is what you have do do when this happens with any shipping agency.
You will have to go to your P.O. and a FedEx store. You need to bring a copy of your order details page which shows your address and the tracking number with you. If you bought using a phone or tablet, you can bring that to show the clerk the order details.
You want to ask the clerk to check the label address against yours, and also to check the Package type/size weight info to see if was is appropriate for what you should have received. If the info does not match up, you ask the clerk to write a note on Company stationary saying in general that the shipping label's address was not yours, and if applicable that the package type/size/weight was not right for what you should have received. Do not ask for specific address or package info, they cannot give it out. Have the clerk print their name then sign and date the note.
Once you have the note, you can appeal the dispute ruling, or contact ebay through their Facebook or Instagram social media pages. (links below) You can write out what happened and what you found out, and add a CLEAR photo or a scan of the note to an Appeal or message.
If you go the social media route which is recommended, but not always necessary, the reps know about the fake tracking scams you will need to have the seller's username and the ebay item number(s). At the end of your message give them your real and ebay username.
https://www.facebook.com/eBayForBusiness
https://www.instagram.com/ebayforsellers/
In the future I strongly suggest that you check the feedback profile pages of each seller you intend to buy from, before bidding on or buying their items. On the profile page if the seller has received neutral or negative feedback, click on the numbers of them to read only those comments. Some people who have been scammed but did not file a dispute may have left feedback saying they never received their items. Never go by a feedback percentage alone.
In looking at your profile I see one seller you recently bought from has a 99.6% rating but has received over 200 negatives and about double that number of neutrals, in the last 12 months Another has a 99% rating but has 84 negatives.
"THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" (unknown)
KrazzyKats • Volunteer Community Member • Buyer/Seller since 1998
