eBay

gizzymos · ‎04-06-2018

So I need someone here to walk me through this process because Ebay customer service did not help me very much. I ordered an item valued at $439.99. The seller did not ship the item with a delivery signature request. FedEx delivered the package while I was not home, and it sat on my door step for who knows how long. I didn't return until 3 days later and the box wasn't there. So somebody stole the box some time between the delivery date and my return. I filed a claim with E-bay and they immediately closed the case against me and I get no refund. I called them with an appeal and I apparently have to fill out these forms and upload them, But they didn't tell me exactly what forms to complete. I got an E-mail with 3 different links, (High Value Claims, Appeals, and Escalations). All 3 links take me to the same page and it's just a blank box to type stuff in. Then the representative said I need to complete an Internet Crime Form, but I have no idea what that has to do with this.

I then filed a Claim with FedEx, but according to them, any refunds involving missing packages must go through the shipper, and then the shipper has to refund me themselves.

I just want to know who is responsible for this and who I get a refund from. I am not losing $400 because a negligent Ebay seller doesn't put signature confirmations on his items.

tofu107 · ‎04-07-2018

RETAILERS have their insurance policy,they settle with the insurer once a month,her retailer could just replace/refund and take it up with the insurer.
unlike us ebay sellers,we buy insurance for one shipment at a time

Put lime in the coconut and call me in the morning !

pburn · ‎04-07-2018

@castlemagicmemories wrote:

I wasn't the only one who took you at face value, either.

If you'd please provide the usernames of the other posters who took my comment at face value, as you did, I'd appreciate it. I'd like to apologize to them also, via PM. You can list them here or PM me:

1.

2.

3.

4.

5.

Here's my original comment, for your convenience: "No. Most definitely not. It might've been a $40 item, but she desired it the other $360 worth, so the total of her cost plus her desire was $400. (Does that count?)"

Thanks.

missjen831 · ‎04-07-2018

@yuzuha wrote:
@missjen831 wrote:
Hey! I have new information. Well, a new anecdote, anyway. Just spent the afternoon with a friend of mine who told the me she had ordered something from an online retailer. She was at work when the package arrived, and by the time she got home, it was gone. The online retailer refunded her 100% of her cost--the item plus shipping. Interesting, eh?
Its actually not at all uncommon. The river will do that, I don't know how many times as I've only had 1 package that was not delivered. (we were out front all day, it allegedly was delivered at 2pm but OnTrac never drove down our street that day). It was a $30 can of protein powder. I have a friend who's husband ordered something from J.Crew one Christmas and tracking said it was delivered but they never got it and all it took was a phone call & a replacement was sent. It was in the $300-$400 range. I'm pretty sure retailers file claims with the carrier, there's a particular brand I buy from all the time and they only use fedex in the states and they issue refunds or send replacements & then file a claim with fedex.
In my friend's case it was a $15 item and they told her no, since tracking showed it had been delivered. Not sure how a retailer can file a claim with a carrier when the carrier has proof of delivery.

USPS and FedEx pay insurance claims even when the tracking shows delivered. Tracking isn’t really proof of delivery to the buyer.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

lightlily_arts · ‎04-07-2018

Sellers are not required to have signature confirmation until the item is valued at 700 dollars. The seller isn’t responsible for packages stolen from your residence. Insurance only covers lost parcels in transit. If you weren’t going to be home during the delivery time you should have arranged with your seller in advance for the signature confirmation or made arrangements with someone to get your packages. Your would need to contact law enforcement and your home insurance to file a claim because unfortunately your seller is not responsible.

lightlily_arts · ‎04-07-2018

The reason why eBay closed the claim in favor of the seller is because their tracking number proved the package was delivered. Therefore the theft from your residence is assumed to be accurate. Whenever I have a package being delivered I check the tracking on a daily basis to find out when it’s going to be delivered so that someone is available to receive it. Package thefts from residences is a common problem and sellers can’t be responsible for this. I am willing to pay extra for signature confirmation for high ticket items both as a seller and buyer. For example I shipped a Louis Vuitton handbag to a buyer and I did require signature confirmation. This buyer claimed she never received it but I had signature confirmation and it was insured. Her claim was denied by eBay, PayPal and the parcel insurance company. The only option available is your homeowners insurance but the deductible is most likely higher than the value of your lost package. I’m sorry this happened to you. I had a theft from my residence but it was for a cell phone valued over $750 and the seller did not ship it with signature confirmation. That is the only time the seller eats the loss.

nowthatsjustducky · ‎04-07-2018

@missjen831 wrote:
@anre43 wrote:
@leftnotselling wrote:
Last i know it was 250 bucks and over needed sig for paypal. I would call pay pal. If that is how you paied. If with a credit card do a charge back.
That policy changed several years ago.

Also the buyer will will will lose a credit car chargeback because the seller can prove it was delivered to the address on record.
The buyer will win. The seller will be covered by PayPal seller protection.

The buyer may win, but the seller then has to wait through the chargeback ordeal (and you never know how long that will take) with the disputed funds unavailable for their use, and have to contend with whatever other problems that itself creates for them, all through no fault of their own.

If it works, sell it. If it works well, sell it for more. If it doesn't work, quadruple the price and sell it as an antique.

-- Ferengi Rule of Acquisition #80

missjen831 · ‎04-07-2018

@nowthatsjustducky wrote:
@missjen831 wrote:
@anre43 wrote:
@leftnotselling wrote:
Last i know it was 250 bucks and over needed sig for paypal. I would call pay pal. If that is how you paied. If with a credit card do a charge back.
That policy changed several years ago.

Also the buyer will will will lose a credit car chargeback because the seller can prove it was delivered to the address on record.
The buyer will win. The seller will be covered by PayPal seller protection.
The buyer may win, but the seller then has to wait through the chargeback ordeal (and you never know how long that will take) with the disputed funds unavailable for their use, and have to contend with whatever other problems that itself creates for them, all through no fault of their own.

For an INR chargeback PayPal will release the funds pretty fast, it may require a call but the seller doesn’t have to wait for the chargeback to be resolved.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

myangelandmyprincess · ‎04-07-2018

@missjen831 wrote:
@nowthatsjustducky wrote:
@missjen831 wrote:
@anre43 wrote:
@leftnotselling wrote:
Last i know it was 250 bucks and over needed sig for paypal. I would call pay pal. If that is how you paied. If with a credit card do a charge back.
That policy changed several years ago.

Also the buyer will will will lose a credit car chargeback because the seller can prove it was delivered to the address on record.
The buyer will win. The seller will be covered by PayPal seller protection.
The buyer may win, but the seller then has to wait through the chargeback ordeal (and you never know how long that will take) with the disputed funds unavailable for their use, and have to contend with whatever other problems that itself creates for them, all through no fault of their own.
For an INR chargeback PayPal will release the funds pretty fast, it may require a call but the seller doesn’t have to wait for the chargeback to be resolved.

Exactly this

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

castlemagicmemories · ‎04-07-2018

castlemagicmemories · ‎04-07-2018

@pburn wrote:
@castlemagicmemories wrote:
I wasn't the only one who took you at face value, either.

If you'd please provide the usernames of the other posters who took my comment at face value, as you did, I'd appreciate it. I'd like to apologize to them also, via PM. You can list them here or PM me:

1.
2.
3.
4.
5.

Here's my original comment, for your convenience: "No. Most definitely not. It might've been a $40 item, but she desired it the other $360 worth, so the total of her cost plus her desire was $400. (Does that count?)"

Thanks.

Thank you for your concern, but I am not sure why you are asking me for this info as it is evident in the thread that I wasn't the only one to take you seriously.

Please see post # 57. If you care to re-read further to determine if anyone else is involved, please feel free to do so. Thank you again.

pburn · ‎04-07-2018

@castlemagicmemories wrote:
Thank you for your concern, but I am not sure why you are asking me for this info as it is evident in the thread that I wasn't the only one to take you seriously.
Please see post # 57. If you care to re-read further to determine if anyone else is involved, please feel free to do so. Thank you again.

Gosh, I love your sense of humor! You almost got me with that one. Kind of a "made you look" joke. Remember that from grade school? LOL!

Anywho, I did take a look! I think when someone responds with a "Nope" and smiley bunny ears, it's the equivalent of the smiley, winky, emoji thingy you posted earlier. So adorable! And definitely means, "Hahaha--wink, wink." I'll PM that poster, though, and ask if s/he thought I was serious. I'll let you know, so we can both be on the same page.

Thanks for your response! I love your posts.

in reply to 04-07-2018 05:01:41 PM

@pburn wrote:
@jklfindings wrote:
Was it in the $400 dollar range like the OP?
No. Most definitely not. It might've been a $40 item, but she desired it the other $360 worth, so the total of her cost plus her desire was $400. (Does that count?)

Nope 😃

castlemagicmemories · ‎04-07-2018

@pburn wrote:
@castlemagicmemories wrote:
Thank you for your concern, but I am not sure why you are asking me for this info as it is evident in the thread that I wasn't the only one to take you seriously.
Please see post # 57. If you care to re-read further to determine if anyone else is involved, please feel free to do so. Thank you again.
Gosh, I love your sense of humor! You almost got me with that one. Kind of a "made you look" joke. Remember that from grade school? LOL!

Anywho, I did take a look! I think when someone responds with a "Nope" and smiley bunny ears, it's the equivalent of the smiley, winky, emoji thingy you posted earlier. So adorable! And definitely means, "Hahaha--wink, wink." I'll PM that poster, though, and ask if s/he thought I was serious. I'll let you know, so we can both be on the same page.

Thanks for your response! I love your posts.

klfindings

in reply to pburn 04-07-2018 05:01:41 PM

@pburn wrote:
@jklfindings wrote:
Was it in the $400 dollar range like the OP?
No. Most definitely not. It might've been a $40 item, but she desired it the other $360 worth, so the total of her cost plus her desire was $400. (Does that count?)

Nope 😃

Thank you for the compliment, if it truly is one, but please, no need to let me know. I'm sure you can handle it all by yourself! And just so there is no doubt, I am entirely sincere in what I say. Thanks!

castlemagicmemories · ‎04-07-2018

@pburn

BTW, a smiley after a negative comment can be construed as a softening for a negative comment. I applaud your sincere concern to make amends to anyone, you are indeed a sensitive and caring character. It is such a joy to witness such sincere and concerned attention. That kind of character is truly a rare phenomenon.

But again, although I deeply appreciate your desire to have us both on the same page, there is absolutely no reason in the world to update me, as this matter does not concern me at all. Feel free to do whatever you feel necessary; I'm sure you will be most dedicated in addressing this properly.

Good Luck.

rolenboy01 · ‎04-08-2018

Im sure it's not what you want to hear but in the future you need to insist upon signature confirmation or have your packages held at the hub or sent to a friend or family members house that you trust and will be home or live in a better area and/or have a more secure spot for packages to be left otherwise you will continue to have these problems.

castlemagicmemories · ‎04-08-2018

@castlemagicmemories wrote:
@pburn

BTW, a smiley after a negative comment can be construed as a softening for a negative comment. I applaud your sincere concern to make amends to anyone, you are indeed a sensitive and caring character. It is such a joy to witness such sincere and concerned attention. That kind of character is truly a rare phenomenon.

But again, although I deeply appreciate your desire to have us both on the same page, there is absolutely no reason in the world to update me, as this matter does not concern me at all. Feel free to do whatever you feel necessary; I'm sure you will be most dedicated in addressing this properly.

Good Luck.

@pburn

Just want to return the compliment. You are truly an A++++++ poster. Wishing you luck.