So I need someone here to walk me through this process because Ebay customer service did not help me very much. I ordered an item valued at $439.99. The seller did not ship the item with a delivery signature request. FedEx delivered the package while I was not home, and it sat on my door step for who knows how long. I didn't return until 3 days later and the box wasn't there. So somebody stole the box some time between the delivery date and my return. I filed a claim with E-bay and they immediately closed the case against me and I get no refund. I called them with an appeal and I apparently have to fill out these forms and upload them, But they didn't tell me exactly what forms to complete. I got an E-mail with 3 different links, (High Value Claims, Appeals, and Escalations). All 3 links take me to the same page and it's just a blank box to type stuff in. Then the representative said I need to complete an Internet Crime Form, but I have no idea what that has to do with this.
I then filed a Claim with FedEx, but according to them, any refunds involving missing packages must go through the shipper, and then the shipper has to refund me themselves.
I just want to know who is responsible for this and who I get a refund from. I am not losing $400 because a negligent Ebay seller doesn't put signature confirmations on his items.
