eBay

gizzymos · ‎04-06-2018

So I need someone here to walk me through this process because Ebay customer service did not help me very much. I ordered an item valued at $439.99. The seller did not ship the item with a delivery signature request. FedEx delivered the package while I was not home, and it sat on my door step for who knows how long. I didn't return until 3 days later and the box wasn't there. So somebody stole the box some time between the delivery date and my return. I filed a claim with E-bay and they immediately closed the case against me and I get no refund. I called them with an appeal and I apparently have to fill out these forms and upload them, But they didn't tell me exactly what forms to complete. I got an E-mail with 3 different links, (High Value Claims, Appeals, and Escalations). All 3 links take me to the same page and it's just a blank box to type stuff in. Then the representative said I need to complete an Internet Crime Form, but I have no idea what that has to do with this.

I then filed a Claim with FedEx, but according to them, any refunds involving missing packages must go through the shipper, and then the shipper has to refund me themselves.

I just want to know who is responsible for this and who I get a refund from. I am not losing $400 because a negligent Ebay seller doesn't put signature confirmations on his items.

flyerfandan999 · ‎04-06-2018

@jrinam wrote:
@pburn wrote:

Why should the seller help recover something from FedEx if the package shows as delivered?
Again, why would the seller be obligated to work with FedEx?
[If] the buyer needs another, where are they buying the next one?

As a matter of fact, the Buyer does need another one!

And as a matter of fact, the Buyer is NOT gonna be buying it from eBay.

yuzuha · ‎04-06-2018

@jrinam wrote:
the seller hired the shipper! certainly not financially responsable but sellers assistance would go a long ways in helping the buyer (if insurance or fedex even covers it) i often here sellers stating their job isnt done until buyer receives item and is happy. the few minutes to address this is part of 'service'. ebay says seller is clear (and i agree in this case) but good follow up service would be a little assistance! 'I'm covered, f*ck off' is bad bussiness. the buyer needs another, where are they buying the next one?

What do you think the seller would be able to do? All they could possibly do would be to call FedEx and ask whether it was delivered, which the buyer has apparently already done.

pburn · ‎04-06-2018

@flyerfandan999 wrote:
And as a matter of fact, the Buyer is NOT gonna be buying it from eBay.

What the buyer doesn't understand is, no matter what company had sent this package, it still would have disappeared. I wonder what other online retailers would do for the buyer. Anyone have any experience with this same scenario--a package was scanned as delivered, but you were gone for three days, and it was missing when you got home?

Conversely, as a seller, have you ever sent a package, had it scanned as delivered, and the buyer came back to you with this situation? What did you do? Did you help the buyer in any way?

I'd be interested in informed responses.

yuzuha · ‎04-06-2018

@pburn wrote:
What the buyer doesn't understand is, no matter what company had sent this package, it still would have disappeared. I wonder what other online retailers would do for the buyer. Anyone have any experience with this same scenario--a package was scanned as delivered, but you were gone for three days, and it was missing when you got home?

Happened to a friend of mine, and the company said to take it up with the post office since tracking showed it was delivered. No retailer is going to just up and refund or send a replacement if the item has been delivered-- can you imagine how many people would lie in an attempt to get free stuff?

missjen831 · ‎04-06-2018

@pburn wrote:
@flyerfandan999 wrote:
And as a matter of fact, the Buyer is NOT gonna be buying it from eBay.
What the buyer doesn't understand is, no matter what company had sent this package, it still would have disappeared. I wonder what other online retailers would do for the buyer. Anyone have any experience with this same scenario--a package was scanned as delivered, but you were gone for three days, and it was missing when you got home?

Conversely, as a seller, have you ever sent a package, had it scanned as delivered, and the buyer came back to you with this situation? What did you do? Did you help the buyer in any way?

I'd be interested in informed responses.

Some retailers will send a replacement.

I would not do any legwork for my buyer BUT I would suggest that they check with their neighbors to see if the package was misdelivered, also check with the other members of their household to see if they took it (probably doesn’t apply to the OPs situation). If the buyer filed a claim, I would provide whatever documentation they needed but that’s about it. I would not make phone calls or go to FedEx, UPS or the post office. If the PO was the carrier, I would let the buyer know that the carriers use hand held scanners with GPS so the PO knows where the package was delivered & tell them to go to the PO themselves and get that information. I would also suggest they file a police report. Insurance claims, police reports, that’s on the buyer to deal with. I will advise them the best I can and cooperate with an insurance claim but I will not do the leg work. Especially when the PO is the carrier, the buyer is the best position to get information.

If misdelivery is suspected I would also tell the buyer the package may show up in a day or 2. As a matter of fact, I had a package misdelivered today and I had no idea. I had place an order yesterday on the river and it was supposed to be here tomorrow. The account is in my husbands name and he gets all the notificAtions. I didn’t even realized it had shipped. Anyway it was delivered to the wrong address this afternoon, there is a street with same name but it is ***** Madre dr and mine is just ***** dr, they have the same house number as me. And the only reason we knew it was misdelivered is because the elderly residents who received it googled my husbands name on the internet and found his cell phone number and called him to tell him they had his package! (That’s another issue, need to figure out where it’s published and get it removed!). Anyway There are still good people in the world, they could have kept my collagen peptides and I would have just assumed OnTrac had stolen my package again and called amazon and yelled at them once again for using OnTrac!!

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

pburn · ‎04-06-2018

@missjen831 wrote:
As a matter of fact, I had a package misdelivered today and I had no idea. I had place an order yesterday on the river and it was supposed to be here tomorrow. The account is in my husbands name and he gets all the notificAtions. I didn’t even realized it had shipped. Anyway it was delivered to the wrong address this afternoon, there is a street with same name but it is ***** Madre dr and mine is just ***** dr, they have the same house number as me. And the only reason we knew it was misdelivered is because the elderly residents who received it googled my husbands name on the internet and found his cell phone number and called him to tell him they had his package! (That’s another issue, need to figure out where it’s published and get it removed!). Anyway There are still good people in the world, they could have kept my collagen peptides and I would have just assumed OnTrac had stolen my package again and called amazon and yelled at them once again for using OnTrac!!

I recently signed up for "Informed Delivery" through USPS. Very helpful . . . if you're not familiar with it, the service sends an email with the scanned images of all the mail for your address for the day. It also has a link that takes you to the tracking info for any packages you're expecting or are receiving that day. If you don't receive any of that mail or those packages, as the case may be, you can report it immediately. I generally receive junk mail and utility bills, so mine's not too exciting, but I signed up to keep better track of packages from online retailers. (That's kinda sick, now that I read it back. I think it indicates I buy way too much stuff online.)

That being said, I do think the OP's package was sent via FedEx.

jklfindings · ‎04-07-2018

@flyerfandan999 wrote:
@jrinam wrote:
@pburn wrote:

Why should the seller help recover something from FedEx if the package shows as delivered?
Again, why would the seller be obligated to work with FedEx?
[If] the buyer needs another, where are they buying the next one?
As a matter of fact, the Buyer does need another one!

And as a matter of fact, the Buyer is NOT gonna be buying it from eBay.

Keep in mind neither eBay nor the seller has slighted the buyer in anyway. If this had happened through Amazon, Walmart, Target, or any other online site, the result would have been the same. An unattended package sitting on a doorstep for 3 days in a bad neighborhood, is just begging for this to happen. It is the buyers responsibility to have a safe place for the package to be left. The OP's doorstep is obviously not that spot. My personal suggestion is to get a box at the UPS store. Or even better if you want Signature Confirmation, ask the seller to add it on to your package. Don't retroactively be mad they didn't do it, when they are not requied to do so.

chrysylys · ‎04-07-2018

@jklfindings wrote:

Or even better if you want Signature Confirmation, ask the seller to add it on to your package.

And the OP still hasn't answered that question. If they did ask the seller to add it and the seller did not, that is a different matter, not that it would change any dispute outcome.

Forget keeping up with the Joneses. Be the Finklegrubers!
OK kids, time to get the Dodge loaded up again. I hear 'Poppy's By the Tree' calling. This trip might be a long one too.

jklfindings · ‎04-07-2018

@jrinam wrote:
@pburn wrote:

Why should the seller help recover something from FedEx if the package shows as delivered?
Again, why would the seller be obligated to work with FedEx?
the seller hired the shipper!
The shipper was hired to deliver the package, and they did. Once delivered Fedex does not have to guard the package till the owner claims it.

certainly not financially responsable but sellers assistance would go a long ways in helping the buyer (if insurance or fedex even covers it)
Insurance will not cover a package that has been stolen. Insurance is for lost or damaged packages. Once the package is delivered there really is nothing the seller can do to help. Sure they can call the local FedEx branch and say "Hey! my buyer says they had a package stolen". Beyond that what can the seller do to help? They don't know the neighborhood, or where the package was left or even what the house/apartment/business looks like where it was left.

i often here sellers stating their job isnt done until buyer receives item and is happy. the few minutes to address this is part of 'service'. ebay says seller is clear (and i agree in this case) but good follow up service would be a little assistance! 'I'm covered, **bleep** off' is bad bussiness.
The buyer had received the item... it got stolen from their possession. You are right the seller should try to be as helpful as possible, but as I mentioned above, they really can't do anything. It's different if there isn't a "delivered" scan, but once that happens, the seller can't do much since the contract with Fedex has been completed.

the buyer needs another, where are they buying the next one?
Most likely from a place that has the exact same outlook on what happened here. "Oh you left your package outside on your doorstep in a bad neighborhood for three days??? Sure, we'll send another one for you!" - I strongly doubt you will hear any company say those words.

jklfindings · ‎04-07-2018

@chrysylys wrote:
@jklfindings wrote:

Or even better if you want Signature Confirmation, ask the seller to add it on to your package.
And the OP still hasn't answered that question. If they did ask the seller to add it and the seller did not, that is a different matter, not that it would change any dispute outcome.

I always ask buyers on anything over $250 if they want to add signature confirmation. 99% decline. /shrug

the*dog*ate*my*tablecloth · ‎04-07-2018

As far as I know neither Ebay nor Paypal require Signature Confirmation for any sale, $750 or otherwise.

The Signature is a requirement for Seller Protection but it's not required for the sale.

anre43 · ‎04-07-2018

@jklfindings wrote:
@chrysylys wrote:
@jklfindings wrote:

Or even better if you want Signature Confirmation, ask the seller to add it on to your package.
And the OP still hasn't answered that question. If they did ask the seller to add it and the seller did not, that is a different matter, not that it would change any dispute outcome.

I always ask buyers on anything over $250 if they want to add signature confirmation. 99% decline. /shrug

Many folks don't have somebody at home during the day to sign, so then I would have to go to the FedEx Center to sign for the package.

In rural areas that can be as much as a hundred miles away.

jklfindings · ‎04-07-2018

@anre43 wrote:
@jklfindings wrote:
@chrysylys wrote:
@jklfindings wrote:

Or even better if you want Signature Confirmation, ask the seller to add it on to your package.
And the OP still hasn't answered that question. If they did ask the seller to add it and the seller did not, that is a different matter, not that it would change any dispute outcome.

I always ask buyers on anything over $250 if they want to add signature confirmation. 99% decline. /shrug
Many folks don't have somebody at home during the day to sign, so then I would have to go to the FedEx Center to sign for the package.
In rural areas that can be as much as a hundred miles away.

In that case you need to make sure Fedex has a safe place to leave a package to protect against porch theft (the OP didnt). It isn't the sellers duty to make sure your package isn't stolen after delivery, or to make sure you live close to a Fedex hub. In your case of living in a rural location, I doubt you have the same issues as the original poster.

jklfindings · ‎04-07-2018

@the*dog*ate*my*tablecloth wrote:
As far as I know neither Ebay nor Paypal require Signature Confirmation for any sale, $750 or otherwise.

The Signature is a requirement for Seller Protection but it's not required for the sale.

Technically correct. Signature confirmation is required by ebay on purchases over $750 to be able to receive seller protection. Any seller who throws away seller protection for the $3 it costs to get sig confirmation... is insane.

startmark · ‎04-07-2018

In being totally honest-- you will not get your product back and definitely not your money. The only thing you can do is file a police report which you seem unlikely to do. Asking the seller to do it is not an option. Would you ask your neighbor to file a police report because your car got stolen from in front of their house? The time Ebay lists is an estimate for the delivery- not set in stone. Unfortunately you made a poor decision purchasing during a time you may not be home. Or not having a neighbor collect any mail or packages for you while you were away. I always check my schedule before I order anything online as I do not want it sitting on my porch. Even if it is for an hour and I live an overall safe neighborhood. Sorry about your loss but take ownership for it and stop blaming the seller and fedex.