@glikerizachar-0,
You replied to another topic saying
"My location is in Greece. Iam in the same situation not exactly so receiving damaged item and not getting refund".
I just replied to that post with the following;
Because you are located in Greece and have posted this on the U.S. site what I write may be covered differently by ebay's buyer protections. You need to look up the Buyer protections or Money Back Guarantee policies on your site, as they may differ from the ones on the U.S. site.
If you receive a damaged item you can try contacting the seller, and if they do not respond or do anything to resolve the issue, you file a Not As Described dispute through the resolution center. Once yo do that the seller has 3 business days to respond, with a solution. If they do not you ask ebay to step in, and get a refund.
If the seller responds with send the item back, and they are located in a different country, you may have to pay the return shipping cost and ship the item back with tracking. You add the tracking number to the dispute in the resolution console and also a photo or scan of the postal receipt. Once the tracking information shows the item was delivered, the seller has a few days to issue the refund and if they do not ebay will refund the original purchase price and shipping, plus refund your return shipping cost as well, and collect it from the seller.
Once you open a dispute, it only stays open for 30 days and then is automatically closed if you do not ask ebay to step in. If in your case the seller kept messaging you with promises or telling you to wait because a replacement item was being sent, they scammed you out of your protections.
If you paid using PayPal, you have 180 days from the date of purchase to file a not as decribed dispute, but you have to pay the return shipping cost.
"I will pay to return tiny pieces of glass which means shipping cost of more than 60 usd .Iam not a fool to do so and no one would do it.Also about pictures mentioned not all of us have cameras or are able to get photos.We are not professionals but ordinary people and being axploited in such way is out of question".
Do you have a smart phone with a camera, or know someone who has one. They can take a photo for you and send it to your email account then you can save the photo and add it to a dispute. If you had found a way to send a photo chances are the seller would not require you to return the item for a refund.
"THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" (unknown)
