Mandated default payment method - Ebay is losing my business as a buyer

[athrian97]

Since I joined earlier this year, I have spent several thousand dollars easily on collectibles for my hobby. Now with the requirement that I store an "immediate payment" method for offers and auctions, this will no longer be the case. I frequently make offers on or bid on multiple items from the same seller.  I will not deal with the hassle of having to pay multiple shipment costs or manually work something out with the seller on a partial refund. I want to pay with Google Pay or Paypal, not have my credit card on file on ebay's servers. I do not want to deal with multiple orders for what should be a single purchase. You have made this well beyond simply inconvenient ebay, and I won't continue to fund your bad decisions via fees from my purchases, and I suspect a lot of other people won't either.

[athrian97]

Please understand everyone my harsh tone is not directed at sellers at all. I understand you all have much to deal with and there are a lot of bad buyers out there. My frustration is with ebay and their short-sighted decision.

You know how I even found out about this? An order I placed months ago got lost by USPS and the seller gave me a refund. It showed up a few days ago after a missing mail request located it. I contacted the buyer and asked them to make a listing so I could pay them back the refund they gave me. I would have been under no obligation to do so, but it's the right thing to do. They put it up and had me make an "offer" just so that they nobody else accidentally purchased it.

I'm not a dishonest buyer and ebay making it harder for me, when technology solutions and implementations exist for more targeted solutions, makes me not want to use the site and spend my money here.

[monica-sells]

It is an "option" for the seller, and I have not implemented the immediate payment option as a seller...

I may be wrong, only because I have not personally tried it...but

i think the seller can add you to the "Buyer Requirements exemption list" so the immediate payment rule does not affect your ability to offer without committing to a payment (at the discretion of the seller, of course).

As a seller, I can see doing this for a buyer who wants to choose from the options for payment instead of being 'handcuffed' to one method. (sometimes I like to use the 6 month no interest, or the pay in 4 options) or buy multiple items......

 

[stainlessenginecovers]

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@athrian97 wrote:

"so that is the direction this site (and any other 'auction' house, in person or 'online' requires). "

Actually that isn't true. When I purchase multiple items off Amazon, I checkout all at once. When I walk into a brick and mortar store and they have a sale, I don't pay for each item individually. When I bid on auctions on GoodWill, I pay for all won auctions at once.

This change by ebay is not "how it works everywhere else"

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Amazon is NOT an 'auction house'

Brick & Mortar stores are NOT an 'auction house' and there is obviously a 'cash register' that you can check out your 'multiple items' so that should not be included in this conversation.

"the direction of" means that is the way things are HEADING at most other sites. 

I NEVER said 'everywhere'. 

[powell-memorabilia]

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@stainlessenginecovers wrote:

That's ok. The amount of dead beat buyers not paying after making and having offers accepted far outweighs the few that may 'leave'. 

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It isn't necessarily about leaving - I'm not going to stop buying on eBay.  BUT, the buying experience with those sellers that require funding on an offer is an issue.  I have no issue in paying - I don't skip out if there is an accepted offer.  BUT, to ask for a charge to go on my CC or through PayPal just for making an offer is silly. 

I often make a large number of offers - it takes a decent amount of time.  It is annoying.  I expect that roughly 50% of my offers are accepted - I really don't want a pending charge on my credit card or on my PayPal account for something that doesn't have a high likelihood of successful consummation.  

[stainlessenginecovers]

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@powell-memorabilia wrote:

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@stainlessenginecovers wrote:

That's ok. The amount of dead beat buyers not paying after making and having offers accepted far outweighs the few that may 'leave'. 

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It isn't necessarily about leaving - I'm not going to stop buying on eBay.  BUT, the buying experience with those sellers that require funding on an offer is an issue.  I have no issue in paying - I don't skip out if there is an accepted offer.  BUT, to ask for a charge to go on my CC or through PayPal just for making an offer is silly. 

I often make a large number of offers - it takes a decent amount of time.  It is annoying.  I expect that roughly 50% of my offers are accepted - I really don't want a pending charge on my credit card or on my PayPal account for something that doesn't have a high likelihood of successful consummation.  

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I understand you may not like it; but the deadbeats have caused this and if you think this is 'slightly annoying' to you, imagine what the sellers have to put up with when items are being 'held up' and cannot be sold to others that may be interested while a deadbeat buyer doesn't pay. 

[powell-memorabilia]

Hey, all are free to do what they want in the framework of eBay.  Me, I choose to hit the back button when pre-funding is required.  Others will be fine with it.  Understood that some sellers have issues with non-paying buyers.  Understood that some don't.  For the sellers, maybe we'll find out if the cure is worse than the disease.  

[athrian97]

I mean, I can say the same thing in reverse. I have had issues with sellers who receive payment and take weeks to ship. Should all sellers be punished because of a few deadbeat ones? I don't think you'd like that.

Perhaps instead of taking the attitude of "well there's some deadbeats so we have to punish everyone", buyers and sellers could push ebay to use better solutions.

[12345jamesstamps]

I wonder if person has a credit card on file for Starbucks where they pay right away before getting that drink....or buy any food from Door Dash or other food services online or maybe take or Uber or Lift which all require a credit card on file...

[athrian97]

@12345jamesstampsIf you're going to play whataboutism with situations that aren't the same, please just stay out of the thread. You aren't helping.

[ittybitnot]

For the sellers, maybe we'll find out if the cure is worse than the disease.  

@powell-memorabilia 

I don't think eBay is going to  allow sellers to know how many people "backed out".   They will never know that they are limiting their buyer pool that include good sellers that pay promptly and would actually purchase more than one item.   

[ed8108]

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@myfrugalboutique wrote:

Sorry, put people not paying is an issue, and this was a positive move by ebay to stop the glut going on. 

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What is Ebay doing to help stop the glut of good buyers leaving or cutting back on purchases, as a result of including them in a net to help minimize seller NPB's

The bottom line in listing items is to make sales, & encourage good buyers to purchase more.

Ebay has the tools to address NPB in other ways without having so negative an affect reducing sales in a less than great economy.

[ed8108]

I believe ebay should be focusing on gaining more good buyers to the platform & encouraging not discouraging buyers from making multiple purchases from their sellers.

[downunder-61]

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@athrian97 wrote:

I mean, I can say the same thing in reverse. I have had issues with sellers who receive payment and take weeks to ship. Should all sellers be punished because of a few deadbeat ones? I don't think you'd like that.

Perhaps instead of taking the attitude of "well there's some deadbeats so we have to punish everyone", buyers and sellers could push ebay to use better solutions.

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I fail to see the ''punishment'' here.

If you want to multi purchase ask the seller to remove the requirement before you offer. Some sellers are not even aware of this change, nor do they know it was automatically applied and has to be ''unticked'' to stop this happening to their buyers.

Most sellers will be obliging as we like multi sales as much as you, and if you find a seller willing but unsure how to do it send this link to help them.

It is on the Buyer Management page
https://www.ebay.com/bmgt/buyerrequirements

I would not have mine set, but I always had multiple of every item so my time/sales were not affected waiting out the 4 days if I have to cancel for non payment to give the deadbeats a strike, many sellers do not have that privilege

[richard1rst]

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@6al_4v wrote:

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@stainlessenginecovers wrote:

That's ok. The amount of dead beat buyers not paying after making and having offers accepted far outweighs the few that may 'leave'. 

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Well I'm not a deadbeat Buyer. I pay instantly and have made hundreds of purchases on Ebay. Many for hundreds of dollars.

The OP makes a valid point that as a Buyer I agree with 100%

I recently made 55 purchases over a four week period. Last six weeks less than 5.

Ebay has made changes that hurt commerce, like it or not

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Well, for both of you. Since neither eBay nor any of us know you we have no way of knowing for certainty that you will pay within a hour (or so). As others have mentioned there are so many deadbeats that changes were made. As is always the case, some baddies may it difficult for everyone else. DO NOT take It personally.

[campanaelia]

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@zanmart wrote:

This needs to be done as well for any listings eligible for sellers to send buyers offers. I have an unpaid item that's been sitting in "awaiting payment" since the 16th. eBay allows 4 BUSINESS days for the buyer to pay. With the weekend plus holiday on Monday, the buyer is getting an entire week before they are required to pay. 

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Stop exaggerating..

"Buyers must pay for the items they purchase on eBay within 4 calendar days."

https://www.ebay.com/help/policies/payment-policies/unpaid-item-policy?id=4271