I got scammed. How to fix this?

[m0ving0n]

- A few days ago I bought a GPU for $440 which is a price too good to be true (MSRP $600).

- Scammer provided a fake Fedex tracking number.

- I received a notification that my package is delivered, but it wasn't sent to my address and I have PROOF.

- I reported to eBay, but they closed my case because Fedex says it was delivered.

- I called Fedex, and they gave me a PDF of the real shipping address where the "package" was delivered. The scammer sent a package to a warehouse a mile from my house.

- I contacted eBay but I can't appeal because they said it was delivered.

Now, here I am. I'm stuck! What can I do to fix this?

[stevescho]

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@house*of*paws wrote:

Hi @m0ving0n 

eBay apparently is not yet equipped to handle the ‘fake tracking number scam’ efficiently.  I would deal directly with the Fraud Department of your credit card company in getting refunded.

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Terrible advice, voids eBay protection.   Don't do this yet. 

[kako_5344]

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@stevescho wrote:

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@house*of*paws wrote:

Hi @m0ving0n 

eBay apparently is not yet equipped to handle the ‘fake tracking number scam’ efficiently.  I would deal directly with the Fraud Department of your credit card company in getting refunded.

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Terrible advice, voids eBay protection.   Don't do this yet. 

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Terrible advice, what eBay protection.   Already lost case and appeal.

[m0ving0n]

UPDATE:

I was able to reach an incredibly helpful eBay representative at eBayForBusiness on Facebook. There is now a 7-10 day manual review on my case. It gives me hope, because a real person can look at my case and see that the seller shipped it to the wrong address. Fedex can prove it.

I just want to thank everyone for guiding me through this. 👋

I'll keep you all posted on the outcome! Promise!

[stevescho]

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@kako_5344 wrote:

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@stevescho wrote:

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@house*of*paws wrote:

Hi @m0ving0n 

eBay apparently is not yet equipped to handle the ‘fake tracking number scam’ efficiently.  I would deal directly with the Fraud Department of your credit card company in getting refunded.

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Terrible advice, voids eBay protection.   Don't do this yet. 

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Terrible advice, what eBay protection.   Already lost case and appeal.

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No, yours was...read pragmas latest post. And consider that you're wrong. You might feel better admitting it.

[kako_5344]

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@stevescho wrote:

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@kako_5344 wrote:

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@stevescho wrote:

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@house*of*paws wrote:

Hi @m0ving0n 

eBay apparently is not yet equipped to handle the ‘fake tracking number scam’ efficiently.  I would deal directly with the Fraud Department of your credit card company in getting refunded.

---

Terrible advice, voids eBay protection.   Don't do this yet. 

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Terrible advice, what eBay protection.   Already lost case and appeal.

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No, yours was...read pragmas latest post. And consider that you're wrong. You might feel better admitting it.

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I didn't provide any advice. Oops.

[dare-2046]

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@m0ving0n wrote:

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@m0ving0n wrote:

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@dare-2046 wrote:

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@m0ving0n wrote:

I'm guessing eBay will tell my credit card provider "Tracking number says delivered. Case closed." and my credit card issuer cancels the chargeback. 

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File a dispute here if that's how you paid. 

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Thanks for the suggestion! I used a credit card, thankfully. 

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UPDATE:

I was able to reach an incredibly helpful eBay representative at eBayForBusiness on Facebook. There is now a 7-10 day manual review on my case. It gives me hope, because a real person can look at my case and see that the seller shipped it to the wrong address. Fedex can prove it.

I just want to thank everyone for guiding me through this. 👋

I'll keep you all posted on the outcome! Promise! 

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Hopefully, eBay has not yet released the payout to the scammer/seller, after the INR and its appeal was decided against you.

The rules are -- if eBay made a mistake initially, the seller keeps the payment and eBay refunds your $440 out-of-pocket. But maybe during the manual review eBay can remove the seller, and use that as the reason to claw back the payment.

[vintagecraze50]

GOOD JOB!!! THEY CAN HELP YOU. 

[m0ving0n · Accepted solution]

UPDATE: May 28, 2024

I've finally got my money back by fighting with my credit card provider. It wasn't easy. Thanks to everyone in this thread for helping me.

Details:

- eBay support wouldn't help me. I kept getting the run around.

- I issued a chargeback with my credit card provider.

- eBay immediately responded to the chargeback with an ebay letter that showed the tracking number as proof that the item was delivered. My chargeback was automatically reversed in eBay's favor.

- I disputed the chargeback reversal with my credit card provider by providing proof from Fedex that the item was delivered to a stranger's business warehouse. I also showed them how they can get proof directly from Fedex.

- eBay could've been classy and acknowledged my proof, which would have closed the case in my favor sooner. But instead, they chose to NOT RESPOND to my proof, which prolonged the dispute, because my credit card gave them 30 days to respond. I went online and checked my credit card dispute status every morning for 30 days, because they didn't email any status updates regarding the dispute. A month later, my credit card provider closed the case automatically in my favor. I doubt many people go this far and don't appeal cases. I was prepared to take this to small claims court if I needed to.

Lesson #1 always use credit card in online purchases so you can request chargebacks.

Lesson #2 if a deal is too good to be true, it is probably a scam.

Lesson #3 eBay advocates for whomever makes eBay money. The seller still is selling on eBay.

Interesting note: Currently, when I search the seller's ebay nickname on google, I find this post at the top. But I didn't write their name any where in this thread. I didn't write their name in this thread because I didn't want to violate some kind of forum policy. I'm not sure how Google associated the scammer with this post, but... whatever. eBay allows them to change their name every 30 days. Good job, eBay.

[nenu-5410]

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@m0ving0n wrote:

UPDATE: May 28, 2024

I've finally got my money back by fighting with my credit card provider.

1. I issued a chargeback with my credit card provider.

2. eBay immediately responded to the chargeback with an ebay letter that showed the tracking number as proof that the item was delivered. My chargeback was automatically reversed in eBay's favor.

3. I disputed the chargeback reversal with my credit card provider by providing proof from Fedex that the item was delivered to a stranger's business warehouse. I also showed them how they can get proof directly from Fedex. 

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A question @m0ving0n --

Instead of fighting with your credit card provider, could this have resolved sooner than in those 30 days by

    3. providing proof from Fedex that the item was delivered to a stranger's business warehouse

(ETA at the moment you filed the chargeback) before eBay could even have

    2. responded to the chargeback with an ebay letter that showed the tracking number as proof that the item was delivered

to stave off that lame, predictable rebuttal?

And eBay themselves had to foot your $440, which explains the extraordinary effort writing the letter -- and it worked, closing your chargeback in eBay's favor. (Then eBay ignored the rejoinder, banking you would wane impatient and make a mistake.)

That's because eBay already ruled in the seller's favor and now the seller has eBay protection if the same claim is repeated at PayPal or/and then at a card issuer. Hence your seller still is selling on eBay.

[m0ving0n]

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@nenu-5410 wrote:

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@m0ving0n wrote:

UPDATE: May 28, 2024

I've finally got my money back by fighting with my credit card provider.

1. I issued a chargeback with my credit card provider.

2. eBay immediately responded to the chargeback with an ebay letter that showed the tracking number as proof that the item was delivered. My chargeback was automatically reversed in eBay's favor.

3. I disputed the chargeback reversal with my credit card provider by providing proof from Fedex that the item was delivered to a stranger's business warehouse. I also showed them how they can get proof directly from Fedex. 

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A question @m0ving0n --

Instead of fighting with your credit card provider, could this have resolved sooner than in those 30 days by

  3. providing proof from Fedex that the item was delivered to a stranger's business warehouse

before eBay could even have

  2. responded to the chargeback with an ebay letter that showed the tracking number as proof that the item was delivered

to stave off that lame, predictable rebuttal?

And eBay themselves had to foot your $440, which explains the extraordinary effort writing the letter -- and it worked, closing your chargeback in eBay's favor. (Then eBay ignored the rejoinder, banking you would wane impatient and make a mistake.)

That's because eBay already ruled in the seller's favor and now the seller has eBay protection if the same claim is repeated at PayPal or/and then at a card issuer. Hence your seller still is selling on eBay.

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As mentioned many times in this thread, I sent proof from Fedex to eBay that shows the package was delivered to the WRONG ADDRESS. And, in my final update, I issued a chargeback since I could no longer move my case forward with eBay. The rest of your post is strange, and neither here nor there. I'm done with this thread.

[ittybitnot]

@m0ving0n 

Glad you got your money back, and thank you for the update!  For the future, should you have to go to your credit card for redress, it is important that they know when you file, that your issues IS NOT AN ITEM NOT RECEIVED CASE but rather a report of FRAUD/FAKE TRACKING SCAM ISSUE.   That should by itself shorten the time you have to wait, and eBay's little game of responding with the same phony tracking shows delivered evidence won't cut it as a response against you. 

eBay knows about it, the credit card industry knows about it.  Even PayPal has now added a choice to their dispute menu "shipped to wrong address" instead of item not received.