Ebay DOES NOT support or protect it's buyers from fraudulant sellers. They couldn't care less.

[andrea_aiko]

I have been working with ebay to try to get a refund from a fraudulant seller, and ebay couldn't care less, and each representative has told me different information. They don't actually care about the buyer, and they are allowing all the power in the hands of the seller. If the seller chooses to not send an item, Ebay doesn't care, as long as you don't ask for a refund within a 30 window from ordering. So all the seller has to do is say that shipping will take longer than that, then they are free and clear. Not only did I waste 2 plus hours trying to figure this out, customer service was slow, and unhelpful, and eventually just said, it's out of our hands, deal with it with the seller, who yes, doesn't actually have to do anything, so yes, they get away with stealing from you, and we don't care.

[tdumonde2014]

You are sorely mistaken, ebay favors the buyer 99% of the time. If you used either PayPal or a credit card, open a case with them.

[varebelrose]

1) Thoroughly read the eBay MBG (money back guarantee) policy.

2) Once the estimated delivery date shown to you has passed, File an INR (Item Not Received) case. You can only file ONE case on eBay.

3) Seller will have to refund unless they can provide a valid tracking number. It will take X amount of time.

4) Pay close attention to timelines and steps during the case, and ask eBay to step in at the appropriate time if seller has not refunded yet.

Do not communicate with the seller any more except via the case.
They will most likely do their best to string you along until enough time has gone by that you cannot file.

[lady_madonna]

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@andrea_aiko wrote:

 If the seller chooses to not send an item, Ebay doesn't care, as long as you don't ask for a refund within a 30 window from ordering.

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The Ebay Money Back Guarantee is valid for 30 days from date of delivery/estimated date of delivery, not date the order was placed.

[bearswatching]

EBay does support and protect buyers with the eBay MBG. It’s on every listing page. If you let the 30 day window go by there is still recourse on PayPal if you paid that way. If you don’t follow their 180 timeline you would pretty much be out of luck. These time limits are iron-clad.

[andrea_aiko]

Well I guess I'm the 1% ebay chooses not to help and chose instead to completely ignore and not honor the 30 day after delivery guarantee.

[andrea_aiko]

Yup, I followed all of those, and they are choosing to ignore their so called rules and guarantees and tell me that it is now up to me dealing with the seller, and the seller gets to decide if they refund me or not.

[jfra8480]

another scam to be careful of is when you buy from chinese vendors, they put the delivery date sometimes 8 weeks or more out.......but never send the product......end result the chinese vendor have use of your money for two  to three months before you get a refund......in my experience you are better off dealing with paypal in refund situations...... customer service @ ebay.....is a very sad joke......

[7606dennis]

Considering that eBay offers a Money Back Guarantee provided one follows the procedure I don't understand where you are coming from, OP.   Of course, if one fails to follow the terms of MBG or if one falls for one of the scams run by con artists off eBay, that would be on you.

[kissake1]

I have been buying on ebay for 16 years and recently I decided that is it ! Almost every time I use ebay it is related to hassle of arguing with dodgy sellers, talkng to ebay, waiting long time for item, waiting for ebay to step in, waiting for refund. Buying on Amazon seems to be much easier and hassle free. It is such a shame that ebay accepts sellers with hundreds of negative feedbacks to trade freely. I'm too old for it now. I'm switching to Amazon

[dryophelia]

@kissake1 

Given your negative experiences immortalized in the feedback you leave for others, I’m surprised it’s taken 16 years. 

Zombie thread. 

[eburtonlab]

@kissake1 

It is such a shame that ebay accepts sellers with hundreds of negative feedbacks to trade freely.

Do not rely on eBay to vet your sellers for you. eBay provides tools that you can use to evaluate a seller's history, but you must actually do the evaluation yourself, using your own judgment and standards.

If you think an individual seller has too many negatives -- or even just not enough positives for selling items in a category of interest, or not enough of a history of sales -- then you should make the decision yourself to wait to make a purchase until the seller has a proven track record of delivering what was advertised, or to avoid that seller entirely and find a better, more experienced seller to purchase from.

If buyers choose to purchase from dodgy sellers with bad feedback or no feedback, eBay won't stop them.

[kh-stanley1]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.