Ask a Mentor

Forum Posts

Sorted by:

How do i pay?

Uk here. Purchased an item from america. It was an offer from the seller i accepted. It never popped up saying well done youve won the item. However i do see pay now in my purchase history. Whenever i click on that it keeps telling me the item is out...

foreign duties and customs

I live in Italy and have purchased something on the American ebay website. At checkout a paid 22% VAT in hopes that when the object arrives here, there will be no additional charges. As I am not familiar with the process, and as I would like to avoid...

suphon_0101@mail.ru

hello, I ordered a spare part and canceled it, when I paid I paid 188$, and now when I return it I get 103$?? can you explain pleas

I asked to return a DOA item - seller said he could not send an ebay return postage bag.

After talking to an agent from ebay, the agent said this was against ebays rules. After that nothing has happened regarding this fraudulent activity. I have tried to request a call back from an agent - ebays system is helping this seller "no to pay t...

how do I retract a claim against a seller so they can get paid

I filed a claim thinking it was a scam, qnd it was not I received the item i purchased and very happy with purchse. Th claim was rejected by EBay and I was charged to PayPal for the item but seller say he can not get the money. And is banned for 6 mo...

Returns

How do I handle a situation where the buyer receives the item and then submits for a return when I don’t accept returns but the buyer was allowed to because buyer states the item is defective. The 2 photos the buyer posted of the so called defects, d...

help

i need to change were i ship to i cant remeber how to do it

REPORTING A SELLER

HOW DO YOU REPORT A SELLER

Purchase

Hello! I need your help. I ordered a clear case for my iPhone 8 and they sent me a completely different item and it was all scratched. I want my money back. I wrote to the seller but there is no answer from him

Resolved! seller feedback

How does a seller leave feedback for a buyer? Detailed instructions please.

Shipping insurance

I'm wondering how to make the shipping insurance match the value of my item sold? I get an automatic $100 from USPS, but I sometimes want more and it costs ME because Ebay's shipping doesn't allow me to initially show the cost I will eventually have ...