Ask a Mentor

Forum Posts

Sorted by:

Refund question

Needed to cancel an auction item after it sold - the item sold elsewhere and I couldn't cancel the listing. I initiated a refund for the total amount, and then ebay told me I owe an addition $200 on a $245 order. Am I misreading their info, or is it ...

Positive feedback

Good condition. Good seller.good buyers Thanks for buy in Wilinsky j.

Techinal issues

Hello!Is eBay running slow today (01/23/24) I cannot get a page to load or stop loading. Very hard to llok up listings or even list stuff? No slow issues on other web sites. Clears out cookies, cache, every trick I can think of!

Sellers cancelling orders due to low bid

Today was the second time a seller has cancelled my order because their item didn’t get enough bids. (i.e. it sold cheap because no one bid against me.)They list the reason as “out of stock or damaged” moments after the auction ends.eBay should allow...

Never received/item returned tracking issue

My item never got to me because of my address mistake. The problem now is the tracking shows it went through the mail system and sent back to the seller but then “delivered” to my address 5hrs after being across the country. eBay has denied my claim ...

how to file an ups claim?

I shipped an item through ebay shipping system. I picked UPS. Now the buyer said they didn't receive the package. I cannot file a claim through UPS since I don't have an UPS account. How could I solve this problem?

Package sent through Global Shipping Program not delivered. Now what?

I shipped an item that I sold to a buyer in the Netherlands. I purchased a shipping label through Ebay and sent to their Global Shipping address in Glendale Heights, IL.I see the package is marked as shipped, but not delivered. Buyer is threatening n...

Pages loading extremely slow or not loading at all.

Horrible navigation issues on my desktop.

is ebay bucks still a program?

10 or more characters here

Envelope Postage not getting scanned or updated

ive sent out 2 different items with a envelope postage purchased through ebay that have not been scanned or updated since being dropped off. It doesnt even show them being scanned at acceptance. Why is this happening

Build Your Set

Hi I have tried and tried to figure out how to create a "build your set" type of listing for my trading cards but cannot figure it out. Any help would be appreciated!!!

ebay searches are terrible - What has happen to ebay - it use to be Sooooooo easy...

ebay searches are terrible - What has happen to ebay...I use to be able to find what ever I was searching for in ebay Motors.Now I am lucky if half of my searches work, using quotation marks or not.Since I cannot find what I am looking for that means...

"delivered to agent" never arrived with buyer -- Next steps? Insured.

Hi.I sold an item and shipped insured by USPS priority mail at the beginning of January. The tracking reads as "delivered" but the buyer says they never received the item.After checking online and at my local post office, the package is listed as "de...