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Forum Posts

Buyer order cancelled

I sold an item and the buyer requested that the order be cancelled. They have already paid for it but it hasn't been released to me yet , eBay is still holding it. When cancelling the order it's making me refund it out of my account. Anyone who can h...

Shipping help

I sold and item and purchased the shipping label thru eBay but the buyer informed me that they had to go to the post office and pick them item up and pay an additional $20+ to get the item and I don’t understand how this could happen since I paid for...

Return

I want to return an item and the seller wrote me to first close the return case, then he would refund me. But if I close the case, I agree to not get help from eBay. Did someone else ran into this situation?

north-east-auctions

Has anyone else experienced problems with this seller concerning deceptive pictures of coins being sold for auction? Such as, posted photos omit evidence of cleaning/whizzing.

User avatar by Explorer
  • 35 Views
  • 1 replies
  • 0 helpful

Return Request

Buyer has filed a return request claiming the item was delivered damaged and not working. Item sent USPS not eBay International. However, his original eBay message informing me of the problem states the music box arrived without damage and the packag...

User avatar by Adventurer
  • 47 Views
  • 1 replies
  • 0 helpful

Buyer did not pay shipping

A buyer purchased an item and chose "free local pickup" for their shipping option. Unfortunately, they are located in Ohio and we are in Washington State. I've emailed the customer but have not yet received a response. Is it even possible to invoice ...

Authenticity Sneakers

How are we supposed to know why the shoes were sent back? Just says did not pass inspection. Knowing these are legit shoes passed on many other platforms. One said description was wrong but the other nuthing. One pair came with a card that said it wa...

Watch authentication

Trying to search for watches, but am only interested in authenticated. I cannot find a filter to show only ebay authenticated?Help!

User avatar by Pathfinder
  • 42 Views
  • 2 replies
  • 0 helpful

Appealing Late Shipping Defects

I just need to vent here a bit. I was wrestling with a physical issue for the last year and a half. It was all I could do to ship out items on time and keep up with my customers needs. Did a pretty good job I think. Somewhere along the line I lost my...

Never received product

trying to get thru to ebay when you have an issue with an order is impossible they make it as difficult as possible so you will just go away and never get your product or refund they are a bunch of thieves once I get my money back I will never do bus...

User avatar by Enthusiast
  • 27 Views
  • 1 replies
  • 0 helpful
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