Ask a Mentor

Forum Posts

Sorted by:

Possible Fraudulent Buyer

I recently made my first sale on eBay and sold a non-refundable antique whiskey decanter. Upon receiving the item, the buyer claimed the decanter was a different color than described. It was listed as silver and the buyer is saying it is white or bei...

i need to know what should or should not ?

I had a motor that I bought off ebay listed as Honda gx 35 turned out I needed a gx25. the buyer recieved it waited 4 days and said its a Chinese engine. I paid 250 sold for 195 and sold it as what i had purchased it as. and he said hurry up he neede...

Refund for an incomplete item when a seller does not accept refunds.

Does anyone have tips for when you purchase an item that a seller does not accept refunds for when the item itself is missing parts to it despite it being listed on the auction itself?

What happened to an item I was highest bidder right before it ended?

I was high bidder shortly before auction ended. Now there's no record of the item or the auction or my bidding?! (I have pics of the listing.. But unsure how to attach) Listing title is/was...2000s Merlin C110 Works Carbon Fiber Ultegra road bike 55c...

Advanced search

I have been using the following text string for searching on of my favorite seller's store for several years: ((250,, 240,, 230,, 220,, 210,, 200,, 190,, 180,, 170,, 160,, 150)) This does NOT work anymore. It used to find all items that included one ...

stop automatic translation

hello, i want to see the item description in its original language/english,how can i disable translations on my account ?thank you

I bought a Stanley Starbuck 40oz Tumbler and was fake

I bought a Stanly Starbuck Tumbler the man said he was going to ship it and he took listing down and listed again. This is Fraud he has it listed again. I cannot get anyone to talk to me at Ebay. What do I do? I want to get a refund. Original Listing...

Seller does not accept returns

What do you do if the seller advertises, they do not accept returns and the item is not as described?

I sold an item but did not get a payout. Nothing on hold.

How do I contact (email or phone) eBay customer service to get help?

can not revise listing

Dear Support team, I found that I can not revise one of my listing: Joyner 650 Commando rear cv axle assembly . I want to add part number into the title so that customer can easily find it. But I found I can not. I got a notice : Sorry, you cannot ed...

Package

I ordered an item from seller in Italy on 2/29/24. It was scheduled to be delivered on 4/19/24 and a message read it was delivered on that date to my address at 3:38pm. However I never received the package. I contacted the seller. He started out to b...

Envío internacional

Tengo un posible comprador que es de Nueva Zelanda el mi pide que le diga cuánto le va a costar el envío.

Reporting buyers who are not real and canceling

I am a seller. I have had multiple auctions go to the end with a few bids. The top buyer does not move the funds over. If I go to remind them they have a user name that says something along the lines of contact them. Example: hey-seller_txt-me_ inser...

Leaving a review on a refunded auctions?

I won and paid for several auctions. I received a message later that day that I was being refunded. No contact from seller or anything. How do I go about posting a review/feedback on this?

Selling

I have a buyer who is claiming I sent him the wrong contents which I know isn’t true the pictures he sent me doesn’t even match to the box that I sent the product in I sent it in a post office box he’s claiming that instead of getting the coffee he p...