I sold an item but did not get a payout. Nothing on hold.

[cphayes123]

How do I contact (email or phone) eBay customer service to get help?

[lady_madonna]

@cphayes123 

How long has it been since the transaction has been completed?

When the payout has been released, it can take 3-4 days for your bank to process the payout to your checking account.

[cphayes123]

Thank you for responding lady madonna. I sold another item on May 26 and the scheduled payout was May 30. The item in question was sold May 25 and buyer paid same day. There is no payout for that item on eBay, never mind my bank. Do you know how I can get some help with this omission?

[lady_madonna]

@cphayes123 

According to tracking information, has the item in question been delivered to the buyer? The funds will not be released to your bank until delivery has been confirmed.

You can use the following link to request a call back from a CS rep or to chat online with an agent:

https://www.ebay.com/help/eua?id=5275&mkpid

Available 5:00 am to 09:30 pm Pacific Time.

[cphayes123]

*lady*madonna*

The delivery was made today. So I will wait to see what happens now.

Thanks for the encouraging words. Will also use the CS rep option if needed.

[lady_madonna]

@cphayes123 

AFTER the payout is processed by Ebay, it will take about 1-4 days for your bank to process the payment into your bank account.

You can check the status of your payout here:

https://www.ebay.com/sh/fin/