Ask a Mentor

Forum Posts

Sorted by:

Resolved! email address

i sold an item thru Ebay, however, for shipping the parcel with the Dutch Postal Service I need the emailaddress of the buyer (for track&trace purposes), otherwise it cannot be sent. The buyer refuses to send his emailaddress. what to do?

Resolved! buyer received item seller not been paid

I sold a card at the beginning of February. The tracking showed that it got stuck in Indianapolis and the funds have been on hold since Feb. 12. However, the buyer has in fact received the card, two weeks ago, but the tracking shows that it is still ...

Opalescence Go teeth whitening

I listed a box of opalescence teeth whitening trays and eBay removed them this morning claiming they were explosive? I don't understand what's going on here. Are people just reporting items that they think are an issue or what. Please any advice on t...

Resolved! PARts App

Who knows anything about this new PARts program?

shipping charges

i am getting charged shipping when i have it set to charge the customer and to take it out of what the customer pays. Am i doing something wrong?

Revise a Rating or Comment

A seller is hounding me to do something I can't figure out!!!!!!!!!!!!!I'm suppose to revise or retract a rating/comment. I've read all the "tips" but I still can't figure out how to do it.The seller and I are emailing back and forth, so we both are ...

Why have all my watched items disappeared?

All of a sudden when I go to my watchlist all my watched items are gone

Resolved! Refund Shipping fees only

I had a buyer purchase to items from me. They were charged shipping for both items, but since I combined shipping into one package, I need to refund the shipping costs for one of the items. The problem is that when I enter in the amount for the refun...

Resolved! How do you unpromote an item that is currently promoted?

I currently have an item that I promoted. I want to 'unpromote" it. How is that done?

Sell one like this button gone?There used to be an option to sell an item like this which made it a

There used to be an option to sell an item like this which made it a bit easier to sell something or something similar to something that’s already on eBay where is that button now it seems to be gone?

Resolved! Baby Crib Bedding Sets

Hi,We are in the process of shutting down our baby crib bedding section. We currently have over 100 brand new baby crib bedding sets available (please visit our store to view samples of crib bedding sets). Can someone direct us to a buyer who may be ...

Inept customer service

Trying to talk to someone on this Inept site when you live in Australia is beyond belief.

Resolved! Requirements for Fedex Packages Shipped Using Ebay Labels

I've been trying to get some help on a shipping adjustment for an Ebay Fedex label. The Fedex label cost $12.55 on Ebay. The adjustment was for $35.81, bringing the total cost to $48.36. The weight and dimensions were not changed, but the package was...

Made a mistake on my heading, but my description, details and pictures are correct

Buyer is returning and a seller themselves. Never happened to me before

Return or Garbage ?

I asked of return purchase item courteously. Seller (today-usfilter) refunded $9.72 with deduct of shipping fee (* most sellers full refund). what do I do? Dear Adviser. Do I return (*shipping is buyer's consumption) or garbage ?