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Forum Posts

Return issue with photos

I'm trying to return an item, but initiating it requires photos. But the site won't accept photos or let me move on without them. They ask for JPEG, I'm uploading JPEGs and it won't accept them.

Incorrect packing slip totals

Has anyone tried printing a packing slip and the totals are all wrong? My item today took purchase price, a postage amount $40 over what was paid and taxes, then added it all up and showed a price over twice the value. The shipping label was correct....

User avatar by Adventurer
  • 10 Views
  • 0 replies
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Don’t understand

eBay recently is canceling items due to “policy violations “ but I have no idea why. I didn’t violate any policies. Help

Ebay questionaire

I've had 4 seller's try to scam me, and all in a week. After being turned down for my refunds I talked to someone from eBay and it was obvious what they tried to do, and got my refund. EBay sent me a questionnaire and I explained what happened and to...

eBay Defaulted Stamp Orders to USPS Ground Instead of Selected First-Class Large Envelope

I sell collectible stamps and always offer First-Class Mail – Large Envelope/Flat as the only shipping option on those listings, since the items are lightweight and qualify under USPS guidelines. However, I had two sales last night where the shipping...

Sharing large number of photos with a potential buyer

I am trying to share a large number of photos with a potential buyer. The volume of pictures far exceeds what I can post within the listing or share via the message function. When I offer to send by mail or email, eBay is threatening to shut down my ...

User avatar by Enthusiast
  • 25 Views
  • 1 replies
  • 0 helpful

Payment on hold

Hello, I sold an item which was delivered. Buyer confirmed delivery by message to me. Tracking number can nit be provided because courier company was not on a list and says that tracking number was already used before. Ebay still hold the payment. Ho...

User avatar by Enthusiast
  • 21 Views
  • 0 replies
  • 0 helpful

*Newbie* Shipping insurance

I have an item that was damaged in shipping. You can physically see the box was damaged. Where do I look to see if I purchased additional shipping insurance? Thank you in Advance

Shipping

I just mailed out my product today. How do I show that it’s been sent out?

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