Ask a Mentor

Forum Posts

Sorted by:

Resolved! Phone number for a real person at EBAY...

Can't find a number for personal contact at EBAY...

help installing the rear dually wheel cover on my 2008 3500 mercedes dodge sprinter rv

Must be some trick to putting the wheel cover back on that I lost on the road and just got the new replacement..

Refund on shipping label

If I cancel an order for a buyer that I haven't shipped yet but bought the shipping label alraedy thru Ebay, will I be refunded for the shipping label I don't use?

how can i put local pickup only no shipping?

I can't add no shipping local pickup only. please help

Returns

I’ve been trying to return item, but it keeps showing can’t find item

Can a seller close his store for a month the same day that the return is attempted delivery?

This return falls under the Ebay money back guarantee. It I s a large item. The seller has not accepted delivery and now closes his store for one month until october 14. Does the money back guarantee have a return date time for a for me to receive my...

How to initiate a return as a seller?

Product arrived damaged so I’d like to offer them to return it.

Invoice- how to be obtained?

Hello. I bought multiple books. How would I be able to obtain an invoice or printout for these books? I’m searching for a receipt. Thank you for reading this!!- New girl surviving school….

Editing photos for eBay on IPhone 14 after IOS8 update

Hi! Updated my IPhone 14 to IOS8 and can no longer edit my photos for listings on eBay. There no is no longer an edit button. Anyone able to help? I'd sure appreciate it!

wrong address

How did I change the shipping address, after the seller already made the shipment?

Change address after you've paid

Hi, I made the purchase through an auction but without realizing it I placed an address that is not the right one. How can I change the address after I have made the payment for the product?

Upload a short video to the photos screen in the selling listing

The selling section for uploading item photos won’t allow me to upload short descriptive videos that buyers need to see/be knowledgeable about.

A seller on eBay sells fraudulent products. Send fake tracking. What I can do now?

I bought the Milwaukee drill set from a seller on ebay. He uploaded tracking for me and informed me that the goods had arrived while I did not receive anything at my address. Then I went to Fedex, looked up the tracking information with Package Inqui...

item damaged on delivery

I sold a glass bowl, it arrived damaged, photos show the box was crushed, obviously the customer wants their money back, i did that, but how do i file a claim with the post office, i thought all items under 100 included insurance. i tried repeatedly ...