Ask a Mentor

Forum Posts

Sorted by:

Antique mining lamp shipments from U.K.

I have recently lost 8 antique miner's safety lamps purchased from the U.K. The lamps get to Pitney Bowes and are restricted for shipment with no reasons given. Can't get through to e-bay to get help. Also get no help from Pitney Bowes. Get a refund,...

eBay Int'l Hub Mixed Up Packages

International buyers have reached out to me because they have received the wrong packages. eBay is ignoring them (closing the cases) because the tracking number says the package has been delivered. One of my buyers received a package meant for anothe...

Buyer trying to purchase my listing but can't

I have a buyer who is trying to purchase one of my listings. They keep getting the message that "I {me} won't ship to Pennsylvania". I'm not aware of any restriction in Pennsylvania for a resident purchasing yarn. What can the buyer and I do to remed...

Return conflit

The seller is asking me to pay the cost of return shipping, but in the information at the time of purchase, it does not say that I have to cover the cost of the return.

duplicate listing

Does eBay advise me if I upload an item already listed?

government purchaser

can a local government entity create an account for purchasing only?

Seller

buyer received what i sent but i forgot the shipping number now its just saying its been shipped never received my money

Unable to talk to agent

I can not get to talk to an agent because the automated system can not put me through to an agent. # 1 I do not have a cell phone. # 2 my phone is a voice only phone. # 3 There is no link to get to talk to a real person. and the Phone (866)540-3229 i...

phone number to call ebay

I cant log in cause it keeps reverting back to my original password, how can I call ebay

Automatic paypal login

I often use Paypal to buy things on ebay. Usually when I click on Paypal, I am prompted to log in with my Paypal credentials to approve the payment. That is the way I prefer it, because it gives a reasonable layer of security. But recently Paypal has...

Using PDF to create a listing

I used to create PDFs with photos and full descriptions of items listed for auction a fer years back - is there a way to still use this method? The PDF neatly combined all the information needed and all that was required was uploading it to eBay, now...

How do I change a tracking number that I entered incorrectly?

I entered a tracking number wrong. The item has been delivered but I can't get paid because the tracking number is wrong. How do I change it?

Calculated Shipping Rule on Mobile App

I have finally figured out how to apply the calculated shipping rule to all my listings using the bulk editor tool on my PC to allow my buyers to see the combined shipping cost in their cart when purchasing multiple items. My new problem is that I li...