Ask a Mentor

Forum Posts

Sorted by:

I can't get past Captcha to place my order.

I'm using a brand new computer with the latest browser

Liquid item arrived Leaking

ordered 2 botttles of a liquid item they arrived leaking out in package?? I love the item I really want, but I can’t use it because it’s leaked out into the box. Should I take a picture? How do I contact someone to see what to do

I countered but eBay "overrode" me?!

I made an offer on an item that had a price plus shipping charges. The Seller countered with a lower price plus shipping charges. I countered that i would accept the lower price WITH FREE SHIPPING. eBay went ahead and confirmed the purchase still wit...

Model Trains

Where did Ebay hide the model train section this time. It worked fine years ago, you clicked HO scale you stayed on HO scale, then you clicked HO scale and you had to click the scale for every other view, now theres no train section at all or they mo...

Buyer changed her answer

My buyer claimed numerous times that she did not receive her purchase. After going back and forth with her, she posted a picture of her baby with the items. This happened just at the same time that eBay said the were deducting the payment from my acc...

Ebay managed payments 262983610015 and 263605528015

What is the difference? I can not find information on the choices .

Ebay doesn't follow it's own feedback policy

Ebay doesn't follow it's own feedback policy, their policy states quote- Buyer-related transaction issuesWe remove neutral/negative feedback when we can see that:The buyer is raising an issue that was correctly disclosed in the listing! Here is the n...

Selling counterfeit perfumes on Ebay

It appears that EBay has very little issue with some sellers getting away with counterfeit perfumes?!I was gonna buy some for myself and 9 otta 10 seem to be made in basements…Anyone can enlighten me please?

Changing feedback left

Can I change the wording in feedback that was left for a seller?

Item not as described

Item described as smoky quartz but was golden topaz

eBay Customer Service Phone Number Needed

How do you get an actual eBay customer service person to speak to you? Going around in circles is annoying

Locked shipping weight change

Hello, I need to change the weight on an item that has shipping locked. How can I do that? Thank you

Licensed Merchandise

Our company works with film and television studios to create licensed replicas of screen-used props and entertainment memorabilia. We've reported several items that are knock offs of the products we have permission to create, but we don't seem to be ...