Ask a Mentor

Forum Posts

Sorted by:

receive an item that isn't mine

I received and item that the buyer was trying to send back to the seller. Can't explain how i got it, but it's not mine How can i contact either the buyer or the seller

damaged during transportation

My item was damaged during transportation, what should i take a next step to get a compensation dor this damage?

How to cancel the dispute?

My client opened a dispute. My customer received the order but they don't know how to cancel the dispute. What I need to do? I need help.

Seller sent my idem to wrong state

Seller sent my idem to the wrong state I tryed to contact her but she quit selling on ebay I live in Michigan she sent the idem to an address in Portland Oregon. Who can I contact about this thanks

So I sold a Lego set on ebay, invoice came through I bought a shipping invoice, to who bought it. Shipped it, turns out the buyer said their account was hacked, and shipped to wrong address, so eBay reviewed the case, not only did I loose the Legos, ...

gst registration

I have already uploaded the GST documents but still, my KYC is pending. what to do

Phone number for ebay customer service

I am looking for a phone number to ebay. The 866-961-9253 doesn't get me to a human. It's SO frustrating that there is no phone number anywhere on their website.

return from first time buyer Harley Davidson helmet

I sold an HD helmet to a buyer in Canada via Global shipment Today she send me a text that claims the Hemet is not a real HD one and she wants her money back. This is her first transaction in E-bay and the helmet is real - I purchased it from an HD d...

Refund the buyer

I had recently put an item for sale but I am not able to ship it anymore. The buyer had paid the amount. I had initiated the refund but I received a message stating that I need to add a payment option. I never received the money as I had not added an...

International Shipping Question

Hi! I opted into the Global Shipping Program because I was contacted by a buyer in Australia regardingone of my items. Previously, I have just sold items in the U.S. My question is: Do I need to update mylist of excluded countries to now include Aust...

Item destroyed before shipping!

I purchased some Calm magnesium supplement, but before I paid I asked the seller if it had been opened. The seller said no, it was unused and unopened, so I completed the purchase. I received the package today, and when I opened the package, powder c...

We cannot verify your identity. To find out more, you can

We cannot verify your identity. To find out more, you can. What should I do about this? Thank you for your response.

reclining sofa

I bought a sofa for a month I was in special and I never received my purchase I asked Ebey for help and they were not professionals to take action and I was looking for help and then they return the money without asking me my decision I wanted the so...

payments

i'm not thrilled about the new system of payments not going to my paypal acct. with so many major corporations getting hacked these days i do not want to put my banking account information on ebay. is there still an option for payments to go into pay...

Temporary restriction of account

Hey, my ebay account has been temporary restricted/hold , i neither have dues to pay nor any selling history. I am a new user, and was not familiar with the usage, so how can i get my account reinstated ? Please help me out.