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Setting up a Return Policy

How do I set up a return policy to accept returns only when the item received is not as described or damaged?

Close my account and reopening

I cosed my account a few hours ago andnow want to keep it open--- how do I tell ebay i do not want to close it ?

Remove Shop Similar

Don’t need it. Don’t want it. Shop Similar interferes with the format I use to track items being watched. Want it gone. Any ideas?

offers

how do I withdraw an offer before it is accepted?

if it were legit we would be able to pay by pay pal correct -- scam or deal?

is ebay@customer-purchase-protection.com a legitimate email address or is it scam the directions say to pay with gift cards-- but ebay takes pay pal so if this is legit we should be able to pay for the car advertised on facebook market place but bein...

return money

last month I placed a order Ps5 console for $266.74 few days later, I realize the seller was a scammer. Then I contact ebay to return my money. They help me to reverse the transaction and I received the money also. now I see two days ago they took my...

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Where is it

EBAY STEP IN AND HELP

I was a new seller in august. i had 5 cases in august where the buyer had to ask ebay to step in and help. i was not aware of this policy at the time. It is now december and i have not had a single case where the buyer has asked ebay to step in and h...

ebay won't let me enter a return

I received a defective item and cannot create a return. Help!

Getting shipping costs refunded

Hi there, I hope someone can answer this question. The seller listed an item as brand new with tags, I received a used item with pulls, pilling and stains on the item. I paid $11 in shipping addition to the cost of the item. Now the seller won’t refu...

mail to canada

Just sold an item to Canada. The Canadian postal service is on strike, so international mail is not being sent to Canada. What do I do?

need to send additional postage and system won't let me

I inadvertently allowed an item I bought to get sent back by the post office. The sellers don't allow returns but they re-sent the item at their own cost and I need to reimburse them. The messaging system blocks any communications it thinks is an att...

Should I extend payment time (again)?

I sold an item for over $550. When the buyer didn't pay for three days, I sent a polite reminder. I was told payment would be send in two more days. That didn't occur. I then emailed buyer two days after the nonpayment, and buyer asked for two more d...

Staub cast iron pot

The buyer wanted me to send the item and money on a card.Said it was a surprise for his daughter.I couldn't accept the offer from him on the app.Is it a scam?