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Partial refunds

I am trying to issue a customer a partial refund. When I go to the "issue a refund" on the item sold, it only shows the full amount of them item and postage. The button says "refund now". I don't know if I press that button the whole amount of the or...

How to track exact location of each of my listed items, such as the box number it’s in

Hi. I just see fields for city, etc. for location. Is there a suggested field for entering which of my boxes the item is in? My items are mostly books, and my boxes are numbered as well as labeled by category. Thanks.

Want to appeal a defect or a supposedly unauthentic shoe

We received the email saying that a shoe of ours didn’t pass the Authentic check then we received a nasty email threatening to suspend us if it happens again first off we do good business on any platform that we sell shoes on we have A with the Bette...

I have been billed $19.62 May 20th , but have not received the merchandise

How do I get the merchandise or refund???

charge-back for under paid shipping ?

I am shipping USPS Priority which as I understand; Anywhere in USA, Falt rate, up to 70 LBS. Then I get a chargeback for underpaid postage because the box actually weighed 5 lbs instead of 4 LBS ?????

How to reach the ebay via email

I am done talking with the support on the phone. All of them were contradicting each other.

How to solve this issue?

I open store and once my customers visit my store see this message and can't show my listing although my account very good

delete a posting

How do I delete an item that is posted for sale?

Why do I have to re-enter my credit card information in order to make an offer on an item for sale?

This is very inconvenient, as I don't walk around the house with my credit card taped to my forehead. Ebay already has my credit card information. I have already made valid purchases with this credit card. It is obviously a valid credit card. So why ...

USPS item out for delivery but got stolen

Ive been back and forth with Ebay over this. The buyer chose the cheapest form of delivery without insurance. The item was tracked all the way to "out for delivery" and then nothing. Buyer questioned and requested a refund but had also mentioned that...

with one negitive feedback why is my feedback at 90%

Item is faulty

The pool float I purchased is losing air.

I was paid and shipped an item to a buyer in Spain. He has asked a couple qyestions but i can't tra

Paid/shipped to Spain Now qs are in Spanish.

Buyer unable to make purchase ?

I received an email (below) from a potential buyer who wanted to buy two of our items in separate listings.I have no idea of what "setting" might be the problem... HELP! - ThxBuyer sent:"Thank you! I just tried to purchase both of the 54 drawer units...