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No receipt no tracking

I sold something and printed the shipping label.

The buyer asked me to change the address to have it sent somewhere else. I had already printed off the label so I’m not sure what to do. How do I know this person is really at a new address? The person at the post office said the buyer is responsible...

Buyer requested I ship to different address

I sold an item and printed off the label. The buyer messaged me and asked me to change the address to have it sent somewhere else. I had already printed off the label so I’m not sure what to do. The person at the post office said the buyer is respons...

Not Linking To Facebook?

Hey...I tried to use the new "link to your social accounts" widget for Facebook and have followed all of the steps, but I keep getting an error message! "Could not link eBay Social to FacebookYou may not be connected to the network or we could not es...

Need a report that shows actual shipping cost per item not just the one paid for by the customer.

Hi, I need a report that shows the information listed below. I've been able to do this a few different ways until recently now I cannot find a way to generate a report that specifically lists shipping label cost per item. I understand that all of the...

Ebay authentication ?

Hi all. Is there such a thing as an eBay authentication guarantee to ensure that the item is 100% authentic? Thanks!

Refund request, partial refund

Hello, I received a refund request from a buyer and we talked and I will be doing a partial refund. Unfortunately I messed up and hit full refund instead of partial. It won't let me go back to change to partial. Is there a way to get back to that poi...

Numbers Help and Numbers Not Matching Up on Store What do I Do?

2 Questions about Number not matching up. What am I doing wrong that I need to change. Or is this on the other end not me. Question 1In My store when you get the Popup all of my items show Quantity: 1 and a Quantity of 13I only have 1 item for sale n...

How do I find out if EBay sent my buyer a communication I sent?

I sent information from post office of a claim just, wanted to find out if EBAY sent it to my buyer.

Fake emails - BEWARE

Started receiving emails says “ you have unpaid invoice for items, please pay it’s a scam for you to click on email to get your information. Delete & or block.

Damaged item

I purchased a compound bow. Upon arrival it was inside a box with one piece of styrofoam on the top and bottom limb and like 10 packing peanuts. I pulled it out took pictures then inspected it. I noticed the name brand tag was missing and the top lim...

How do I further appeal a wrong decision. The facts were plain as day correct.

Ebay provided a USPS label and they refused and USPS said a Fed Ex Ground was needed. Ebay refused and denied appeal.

The item wasn’t returned.

eBay refunded a buyer. I did not receive the item in return. What should I do? I explained to eBay that the item was delivered to the wrong address. Proof of this is in the tracking number that was uploaded. What should I do?

I can’t get seller to respond

I have reached out to the seller for product I purchased. The only answer I can get on shipping is I will let you know. Suggestion?

Seller hasn't shipped item and isn't responding

I ordered an item from a seller on the 6th and since I've purchased the seller has not once replied to any of my messages. I want to cancel since it hasn't shipped yet but ebay won't let me. The estimated delivery date was 10th-14th. Do I have to wai...