How do I change a shipping method a buyer has requested?

[biss68-2012]

A buyer has purchased 2 napkins and wants it shipped First Class.  I had mistakenly entered Ground Advantage when I listed it.

[lady_madonna]

@biss68-2012 

You indicated First Class on the listing, so that is how you ship it.

[biss68-2012]

No, I accidentally listed Ground Advantage and buyer is asking for First Class.  Label is showing Ground Advantage and I want to change it to First Class since it is only 2 napkins.

Thanks for taking the time to reply.

[lady_madonna]

@biss68-2012 

I see First Class: https://www.ebay.com/itm/326403210120?itmmeta=01JR8R1404WG3FJ3Z38A9919WZ&hash=item4bff25bb88:g:FacAA...

Void the shipping label and reprint a new one.

https://www.ebay.com/help/selling/shipping-items/labels-packaging-tips/buying-printing-shipping-labe...

[golfingaddict · Accepted solution]

@biss68-2012 

You cannot print a first class label on eBay, that is why it is probably defaulting to Ground Advantage.

First class mail does not offer tracking or delivery confirmation, you there is no proof the buyer receives the item.

It cannot be printed online

While you could void that label and take the package to the post office, I think it is unlikely that it can be shipped first class mail due to the size and the weight of the package.

There are strict rules about first class mail and packages that are not flat likely will not qualify.

Explain to the buyer that first class mail is not available and ship Ground Advantage or Priority mail.  

[biss68-2012]

Thank you so much for the best reply yet. After 12 yrs. of selling on eBay  this is the first time I've ever had someone request First Class mail, and since most of my items are heavier items I've just always used Ground

Advantage.  Thanks for taking the time to reply!!1