Buyer request return

[jawe_2602]

Dear community:

I sold an item it was completely in sealed box brand new and never been opened in original from bose.

I also disclose that item not under warranty, now they claim the item won't charge claims its defective, wants to return the item, 

I accepted the item for return, but item been opened and it could be damaged already by who know what happened after buyer opened my brand new item sealed by original manufacturer company.

I am waiting for buyer ship back to me, 

But I pretty sure its been damaged after he opened..

What should I do next? I will be totally lost money and item in this case..

Please help me if there is solution 🙏 

Appreciate anyone here read my troubles and give me advice. 

Thank you!

[lady_madonna]

@jawe_2602 

Did you provide the prepaid return shipping label?

When you receive the returned item, refund the buyer in full.

You cannot speculate in advance that the item will be damaged.

[jawe_2602]

Yes,just wait for buyer ship back to me. 

[kensgiftshop]

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@jawe_2602 wrote:

Yes,just wait for buyer ship back to me. 

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Yes, just wait until you receive it back, then refund the buyer.

[jawe_2602]

I appreciate the answer.

What if the item really is damaged? 

[kensgiftshop]

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@jawe_2602 wrote:

I appreciate the answer.

What if the item really is damaged? 

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You have a damaged item.

Sorry, there's nothing you can do.