Shipping

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My item arrived broken. Does the refund have to come from the seller ?

Hi,My purchase arrived broken (a mirror). I know that eBay has "eBay Guarantee Money back guarantee" so I could get a full refund.. however, I worry about the seller since it wasn't her fault. Does the money come from her or ebay ? Does the seller lo...

Resolved! Ebay insurance disappeared after package was lost with USPS

I am absolutely horrified. I sold a camera for $1700, went through the prompts to purchase a label, I selected USPS Priority Mail. It then prompted me if I would like to add insurance, I selected the prompt, added $1700 as amount, also choose to have...

Moving through network, in transit, USPS lost package?

Shipped an item to the buyer, it has not been delivered according to USPS tracking. I can't submit a request for help because it is addressed to a "third party reshipper". What can I do to find this package?

Shipping not included Package returned after 2 days by USPS & need to order a new label from Ebay

Hi there. I'm relatively new selling on Ebay, only about 4 months really. I was wary of selling large electronics on there for this reason, but long story short: The buyer selected MediaMail when they ordered the item, possibly because they didn't wa...

USPS Ground Advantage Delay to the Islands: Issue Regarding Ebay's Expected Delivery Estimates

I have an issue with ebay's estimated delivery times. They are merely estimations, and should not be hard expectations of when the buyer will receive the item. However, Ebay's refund policies conflict with this notion. I have an item being sent to Ha...

como cambio la direccion de envío

como puedo cambiar mi direccion de envío

How many times must I opt out of international shipping?!

I opted out over a month ago and have posted a few items since and didn’t see it while selecting my shipping preferences. I thought everything was good but today I goto post an item and it’s back again! I’m not shipping overseas and opted out already...

What does this mean exactly?

"Your item has been delivered to an agent. The item was picked up at USPS at 7:18 pm on March 28, 2025 in MIAMI, FL 33102" I sold the item on February 17th to a buyer in Germany and he has not received it. I received a request from him today asking f...

Shipped a package to buyer over a week ago and tracking still just says "Pre-Shipment"

I shipped out a package that was supposed to have tracking I paid extra for, and 8 days have past since I dropped it off and it is still marked as "Pre-Shipment" by USPS. They have not even bothered to scan it in yet.I am worried its gone missing or ...

Problem getting printable shipping labels, April 5, 2025.

My settings are NOT for QR labels, and I've never had this problem before. When prompted to print my created shipping label for USPS shipping, I get a pattern with symbols and colored strings. What is going on? Has anyone else had this problem? I am ...

Houston Sellers: Are Your Packages Experiencing Severe Delays or Missing?

sellers in the Houston area of Texas, are any of you experiencing significant delays or lack of updates with your recent USPS shipments? I’ve encountered numerous packages with no updates, facing delivery issues. Surprisingly, even packages within Ho...

Resolved! Shipping policy from eBay

eBay allows UPS and Fed Ex to use our funds as their personal piggybank.I measure and weigh items exactly correct and then round up,First time Fedex cried to eBay about shipping mistake and they were allowed access to my funds and took over 20$.So I ...

Cant find a product key from order.

A friend of mine bought a product key for a program, and he cant seem to find the product key. In the item description it says: The product key can be found in your purchase history under "Tracking number" or in the "Order update" email from eBay. He...

Resolved! Shipping question from new seller

Hi!I have a question about shipping when I select "Buyer Pays" , Do I get the funds to buy the shipping label in my ebay account?

I cancelled the order for a shipping label and have been charged

I mistakenly ordered a shipping label for an $85 golf club. I was charged $130 for the shipping label. I immediately canceled it. Went to UPS and shipped it for $25. I have not been refunded the shipping charge that I cancelled. So far I have paid a ...