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FedEx and UPS Shipping Updates

UPDATE: We have an important update regarding the UPS Cube Definition update for AHC/LPS packages: the implementation originally scheduled for Monday, August 18, will not go into effect at this time and will be revisited for 2026. Learn more about UP...

Bug report: Can't deselect Simple Delivery for bladed items

I have a listing for some table knives: not sharp but eBay insists on using age-verified delivery. If I try to update the listing (e.g. reduce the price), it insists I use an age-verified delivery service. However, when I try to do this, it is imposs...

Resolved! eBay offers no option to combine shipping on accepted offers - charges fees on incorrect shipping.

I just made offers on half a dozen items and communicated to the seller that I would like combine shipping. They would all be able to fit into one envelope for less than $20, yet eBay automatically charged around twice that by putting through each ac...

Resolved! shipping delay

I thought I posted this earlier but I don't see it anywhere. Has anyone had an issue with Ebay shipping delay after authentication. I had a sports card authenticated and label created to buyer last week Thursday; tracking does not indicate that it's ...

Pickup fee on business policies not showing on actual listing?

In the shipping business policies, I put there is a $25 fee for local pickups but when the item is listed, it says Free Pickup not registering the pickup fee on the listing. Is this a glitch happening on your listings too? Or am I doing this wrong? I...

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Shipping Guide: Measuring Packages

Changes are coming! UPS and FedEx, as of next Monday, August 18th, are changing the way they measure. Everything is going to round up and yes, that means you may pay more. Measuring basics:Always measure outer package dimensions.Dimensions printed on...

Fedex Charging for pickups?

Hello!I've been selling on eBay for a couple of years now and today I saw something I hadn't seen before. I normally sell sneakers and they have to get authenticated before being sent to the buyer. The label that prints out for these orders are autom...

Resolved! What is going on with USPS and Ebay with their special letter option for items less than $20?.

I have been using Special Ebay rate for many of my sales. On my sales at the end of July, 4 have not yet been delivered. From the tracking they seem to be stuck in various stages of delivery. I have already filed missing items with USPS. One of them ...

How do we file an insurance claim with Fedex?

How does one file a Fedex damage claim when they are asking for us to get this site's Fedex account number?I ask CS this site for this number and they don't know it. So how does one file a damage claim with Fedex if one used this site to print and pa...

Resolved! What can cause eBAY USPS charges to be sometimes way higher than expected?

Today's examples of postage cost differences:6 oz, 6x4x1" package to Oklahoma City, OK 73107-2133, ebay USPS Ground Advantage $4.80 -- same as ShipStation6 oz, 6x4x1" package to Cache, OK 73527-5000, ebay USPS Ground Advantage $8.97 -- I used ShipSta...

when a buyer changes the mode of shipping

I just packaged up a combined order. I listed the items as shipping Ground Advantage with a note that I would combine shipping. The total that I charged was $10.98 and assumed that I would refund the difference. However, the buyer changed the shippin...

Shipping label charge?

Just purchased a shipping label for USPS Ground Advantage $8.91 for 7 oz package. Usually this is about $5. I checked USPS estimate directly and it shows $4.91. Used another platform to get estimate and it also says $4.91. Used same zip codes, weight...

Resolved! 1st ever UPS shipping label adjustment

I had been boasting in the past about never seeing a upcharge from UPS on a shipment.That came to a halt yesterday as they hit me with a $2.24 adjustment.I normally always error on the highside with measurements and weight. Say, if it touches the hal...

Resolved! "FedEx and UPS will round up all package dimensions" - clarification, please?

Hi, all. The notice says: "Starting August 18, FedEx and UPS will round up all package dimensions—length, width, and height—to the next whole inch. To avoid unexpected charges, make sure to round up your measurements for accurate shipping rates." Doe...

FedEx Deception

My very first experience with FedEx shipping. If there is a seller out there who's never tried FedEx, I just want to warn you. I've sold a 1,5 lb roll of wallpaper and chose FedEx shipping, $8 supposedly - less expensive than USPS. Now, a month later...

how do I change my item location for my listings ?!?!?!

Trying to sell my vehicle. I just posted it up for live auction and noticed that the item location is an old address I haven't been at for years. I immediately changed my address in my account, but there were no options in my revised listing page to ...