Shipping

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Tracking info update

Hi all, we've received word from our Shipping team addressing the issue with USPS shipping labels showing delivered already. UPDATE: "Transactions impacted by this issue will display accurate tracking events on eBay, although the USPS website may sho...

Resolved! Return shipping label for “ item not as described “not provided from international seller in India

I bought a nice ring as an anniversary gift from an international seller in India. The seller claimed it to be “ solid 14K gold” with a natural emerald and diamonds. I got the ring checked out by a jeweler and when they did their testing it showed it...

What HS Tariff codes do I need to use for two items?

Shipping two items from US to UK. The buyer paid the item and shipping selected is "eBay International Standard Delivery" but it is still asking me to fill out the custom forms.I sold two items.1st item is a 3D printed item so hard plastic.2nd item i...

Resolved! Bulk Shipping Issue - Prompting to ship orders that have already been shipped

Hi, I am having an issue with bulk shipping that started last week and wanted to see if anyone has been experiencing anything similar. When I print out labels for multiple orders, lets say for example 2...The bulk shipping page is showing 10 old orde...

reprinted shipping label

I had 2 itmes that I printed the shipping label forunfortunatly one of them got wet so I thought I could just do a reprint of that labelbut I got charged again for itthis happened a long time ago and I was told that it takes about 2 weeks since the p...

Need Refund for USPS Label – Package Exceeds Size Limit

I prepaid for a USPS shipping label through eBay, but when I attempted to ship the package, USPS informed me that the box was too large for the selected service. They would not accept the package, so I was unable to ship it using the label I purchase...

Reminder: FedEx Ground Economy packages can NOT be dropped off at the post office

Sellers should not drop FedEx Ground Economy (SmartPost) packages with USPS. It doesn't matter that FedEx transfers to USPS for second leg of delivery some of the time or that there may be USPS info on the label. Always bring those packages to FedEx....

Item sold through global shipping appears stuck - who can I contact?

I sold an item through the global shipping program and the last activity was that it had arrived at eBay's UK shipping centre on 8th June. It is now 16th June and it has not moved. No update. The estimated delivery was yesterday, the 15th June. As us...

eBay Shipping is Incorrect Today and Yesterday, please be Aware when listing

Hello everyone, I stumbled on incorrect shipping today and yesterday while listing an item. Sometimes I offer Free Shipping, so I input to see what the pricing would be and when I saw it, I realized it has to be a mistake. I am shipping 3 pounds, 4 o...

Seller Concerns! USPS Tracking Info from eBay generated labels

Hi eBay community, Saw this great article and i have a few questions and concernshttps://community.ebay.com/t5/Shipping/Tracking-info-update/m-p/35140940#M507389 I have a couple orders that are routed to literally the tracking number that was provide...

shipping vice local pickup

payment held up to seller because item was shipped (and received with other item), not local pickup

Ebay Standard Envelope as an Option

Based on feedback I had received from a buyer, I recently changed my shipping preferences to allow for the buyer to choose from Ebay Standard Envelope OR Ground Advantage. Ebay Envelope is what it is (limited tracking, slow, etc.) and Ground Advantag...