Shipping

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Tracking info update

Hi all, we've received word from our Shipping team addressing the issue with USPS shipping labels showing delivered already. UPDATE: "Transactions impacted by this issue will display accurate tracking events on eBay, although the USPS website may sho...

Say NO to USPS Ground Advantage to Hawaii

USPS Ground Advantage is a nightmare to Hawaii. As a Hawaiian resident, most packages shipped this way take at least 4-6 weeks! Usually 2-3 weeks longer than originally estimated. Priority takes only a few days. If the seller offers a 30 day return p...

Resolved! Questioning Advice about VOEC number from customer service

I sold an item to someone in Norway. I use the Ebay International Shipping Program. The buyer wants me to make sure I write a VOEC number on the package so he doesn't have to pay an extra import tax. I called Ebay costumer service. I was put on hold ...

Shipping

Hi, when will you resume shipping items to israel?

Fraud

I didn't receive ordered items. Seller claimed tracking info showed it was delivered to me and wouldn't do anything. Sent a claim to ebay, the response was the case is closed as tracking shows I received it. I was lucky enough to get a copy of the tr...

Ebay presale item

I recently sold a sneaker in the app and it was a presale item. The buyer knows that it is a presale item and is willing to wait. Ebay is telling me that i have to ship the shoes out to ebay authentication by 7/2. The problem is my shoes are expected...

Resolved! Buyer claims package (ESE) ripped open and sports cards all missing

Shipped eBay Standard Envelope rate and buyer claims the package was ripped open and no cards were inside. This was actually a photo mailer (cardboard) opposed to super thin paper envelope. How to respond? This is a serious crime if USPS stole the co...

ESE Tracking Down On 6/25-6/26?

This has been a frustrating day where I discovered on my biggest sales days ever (hundreds of eBay Standard Envelopes) they have absolutely ZERO tracking scans from 6/25 and 6/26. (It's now basically 6/31) I drop them off at a regional sorting facili...

Shipping policy

I'm trying to create a listing and every time I try to put a shipping policy in it says it not a valid shipping policy

2 of all 8 items sold recently had drama: Normal?

One, was delivered, buyer couldn't find, asked him to check neighbor, neighbor had. One, disappeared while in USPS facility. Thats 25% drama. I haven't sold much recently, patches of years w/o selling (I started before Paypal, so I go way back) QUEST...

I made a sale and eBay automatically purchased a shipping label, how to stop that?

EDIT: OK WE FIGURED IT OUT (it took 2 of us to actually see what happened)!The "item sold" email had this:Great news—your item has sold! Click here to get a shipping label:I clicked on the link expecting to enter the usual info but since the item shi...

Problems with delivery to ebay international seller hub in Glendale Hills

I sent my package to the Center by Fedex. Fedex confirmed delivery on May 29. I relaxed. A few days ago my nightmare started. Buyer in Mexico (I do not ship to Mexico, ebay decided to do it with this mechanism) complained that he had not received the...

"Shipping Options" on listing edit page

I'm trying to do country exclusions for international shipping on a couple dozen or so listings. eBay's "How To" video says if I don't have exclusions already "Shipping Options" should be visible when editing/creating a listing. I did have exclusions...

Duplicate tracking numbers are a continuing problem that Trump's Postmaster Generals can't fix.

I am suffering from a duplicate tracking number issue because ebay sold me a packing label that has a used tracking number that is only one day old. Ebay blames the USPS but its a serious problem because Ebay won't pay until the package is documented...

Print USPS Scan Form ANYTIME with this link

Long story short. You'll appreciate this if you have EVER wanted to print a USPS Scan Form AFTER you generated several labels and have closed that tab.Just Bookmark this link. It'll always be there for you. Hope this helps. Thanks. -Walter https://gs...

Advice on what to do (not sure if USPS delivered to a wrong address)?

Hey there. So, I purchased an item on Jun 14 and the tracking says the item was delivered in Jun 25, but nothing showed up. I live outside of USA, so everything I buy I need to send to a reshipper first. I contacted them on Jun 27, nothing. Sent a me...