Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Easy way to adjust calculated shipping costs

I spent all day yesterday trying to figure outhow to lower calculated shipping prices since I had nodiscount in place and they were so high.So I switched in my account shipping preferences to eBay rates.Then went to business policies and added a hand...

HS tariff code

Having trouble finding HS tariff code for the item I'm selling. First time and it's a Hassel since I know nothing of this. Can't seem to find the right answer anywhere. Leads me to different sites with no answer.

ebay shipping services did not deliver package to my addres.

I bought an item on eBay . The tracking number was not USPS but I have since learned is an eBay shipping service tracker. The item claimed it was out for delivery in a city 25 miles from my home and the following day tracking said delivered but the i...

WARNING.! FEDEX is scamming their customers.

Warning.!Fedex is scamming their customers.This is the 2nd time Fedex has ridiculous overcharges on shipping items.Ebay phone rep and Fedex phone rep will just tell you contact the other party. Item weighed 48 lbs,I charged buyer $29,the supposed cos...

USPS rates $4 higher than they "should" be?

I'm seeing posts from sellers confused about why their shipping costs are $4 higher on USPS services than they're expecting. The answer is you have "irregular package" selected on the listing form / shipping label page and the nonstandard packing sur...

Carrier refused to ship item forward?

Ordered the Galactus bucket from the US, was really excited as they aren’t available in the uk, only to be met with this when checking the tracking, never seen this before? Seller doesn’t know why, on his end and from fedex it just says delivered and...

Resolved! eBay PLEASE FIX SHIPPING PAGE PRICES

Got a package packed and ready to go, only problem is the price of postage is in error. Shipping calculator estimates it should cost $4.41, cost on the shipping page is indicating $8.41 for the same Ground Advantage service. Matter of fact, all of th...

Resolved! So does "Flat Rate" not mean FLAT RATE anymore???

These even have the same weight. The only difference is the higher-priced one is traveling further, but last I knew that wasn't supposed to matter either.

Resolved! USPS Failed to Scan Dozens of Packages – eBay Siding with Buyers and Withholding Funds

Hello eBay Seller Community, I wanted to share a recent and very troubling experience in hopes that others may have insight, advice, or have gone through something similar. On June 18–19, I dropped off several dozen trading card shipments—some in pla...

Seller Guide: Nonstandard (Irregular) Packaging

Straight to the good news: eBay (finally!) built a process for sellers to deal with nonstandard/irregular packaging. It's a pretty straightforward design for most** package types. The new feature ensures buyers will be charged accurate rates when usi...

eBay Standard Envelope Prices Raised, Again

I just noticed "eBay Standard Envelope" shipping prices have increased again... $0.74 for 1 oz, $1.03 for 2 oz and $1.32 for 3 oz. It is still much cheaper than the smallest Ground Advantage option but am hoping with the price increase comes overall ...

Why is eBay populating different dimensions on the "Purchase a label" page?

This has happened a few times now, always on listings with these dimensions (I have several that I ship in the same bubble envelope). I've corrected them each time, and the $ doesn't change so it hasn't cost me anything (yet) more than a few seconds,...

All Ground Advantage Shipping Costs calculate as $9.06 as of today EDIT: EBAY FIXED IT!

Yes we knew price increase was coming but this is ridiculous! I had to buy shipping on shipstation for $5.09 each, but its a pain to be copy pasting all the addresses! EBAY FIX THIS NOW!

Shipping costs not showing for shipping artwork in a triangular priority mail cardboard box

Am a new seller and trying to determine how much it will cost to ship an art print using the USPS Priority Mail triangular cardboard box. I see nothing under shipping options for it. Post office did a general calculation from my address to farthest l...

$1,600 order, returned to sender

This is a new one on me. Buyer ordered Thursday, shipped Thursday, supposed to be delivered Friday, signature required."The company or receiver name is incorrect"? Buyer knew this was out for delivery yesterday. According to tracking, the order is he...